eBusiness Analytics Manager - Marketing/ECommerce

If a career with an organization that rewards performance and provides a stable and supportive environment for its more than 20,000 associates nationwide sounds good to you, Ferguson may just be the place for you.  Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today. Ferguson is currently seeking the right individual to fill an immediate need for an eBusiness Analytics Manager at our headquarters in Newport News, VA.If you are a professional, career-minded individual with an interest in Marketing and ECommerce and who is committed to great customer service, this is the position for you!Responsibilities  Support the analytic needs of the organization by analyzing web traffic using clickstream tools such as ClickTracks, Omniture etc. Use standard BI tools to produce reports relating to outcomes. Create holistic dashboards by pulling data from different data sources and websites for presentations to senior management team. Collaborate with external partners to assist with data collection and reporting. Lead driving core insights from the data to suggest, create and execute multivariate or a/b/c tests that drive fundamental improvements to the site experience. Exhibit a high level of expertise in driving the data strategy across multiple "listening posts" (websites, surveys, testing, CRM systems, market research etc). Focus on multiple business unit websites and support all facets of the decision making platform (clickstream analysis, outcomes analysis, search analysis, multivariate testing analysis). Work with technology team to identify gaps in the data capture strategy and collaboratively implement enhancements. Partner outside the business units and outside the company to ensure that best practices in metrics and decision making are being exposed to the business unit management and core website decision makers. Create plans, analyze data and suggest site changes that drive profitability, sales/conversions, usability and operational efficiencies. Measure ROI for eBusiness spend. Develop and manage strategies, timelines and budgets. Identify success metrics Coordinate tag placement and tracking parameter implementations. Understand relevant technology applications in the eBusiness space. Drive requirements trade-offs by proposing solutions based on data findings. Proactively analyze customer behavior using data to influence web site changes. Understand and apply web best practices. Ensure quality customer service and follow-up. Develop and maintain strong relationships with a wide variety of "customers" within the organization.  QualificationsA Marketing or Business degree is required for this position.  Five years of experience in  data/business analysis or reporting field is required.   A successful eBusiness Analytics Manager will possess the following: 2 years of experience with Omniture or similar analytics tools. Experience in web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research. Expertise with Business Intelligence tools like Cognos and writing SQL . Ability to manage multiple priorities and effectively deal with different personalities. Excellent organizational skills Strong leadership skills Ability to analyze data issues, multiple data sets,  and produce working solutions. Excellent attention to detail, ability to prioritize, multitask and manage deadlines is required. Strong process orientation Ability to handle stress Ability to work well independently and as a team. Excellent communication skills (oral, written and telephone skills) Strong computer skills (Microsoft Office: Word, Access, PowerPoint, Excel) Effective listening skills Think outside the box to seek innovative solutions and new practices Excellent interpersonal skills Poise and maturity to interact with management Negotiation skills BenefitsAs a large, successful company who prides itself on its stability, Ferguson is able to offer a competitive benefits package which includes the following: medical (four plans to choose from), dental, vision, disability, retirement savings with company match, paid leave (holidays, vacation, sick, personal, and floating holidays), recognition programs, community involvement opportunities, and much more!About UsIn the U.S., Ferguson is ranked by trade magazines as the largest distributor of plumbing supplies and pipes, valves and fittings (PVF). It is also the third largest distributor of heating and cooling equipment (HVAC/R) and the third largest company within the waterworks industry.  Founded in 1953, Ferguson employs around 22,000 associates in around 1,400 locations in 50 states, the District of Columbia, Puerto Rico, the Caribbean and Mexico, and is committed to growth – of their business, their people, and their support of the communities in which they do business.Ferguson was acquired by the Wolseley Group in 1982. Coupled with Ferguson’s strong commitment to customer service and entrepreneurial spirit, Wolseley’s financial strength contributed to the company’s phenomenal growth and has allowed them to diversify into residential, HVAC, waterworks, and commercial/industrial business groups.  For more information, please visit our website at www.ferguson.com  EOE Click here to see all Ferguson opportunities