Hazardous Waste Operations Manager

Clean Harbors is North America's leading provider of environmental and hazardous waste management services. With an unmatched infrastructure of waste management facilities, Clean Harbors serves over 45,000 customers, including more than 325 Fortune 500 companies, thousands of smaller private entities and numerous federal, state and local governmental agencies.  Clean Harbors’ Technical Services provides a broad range of hazardous material management and disposal services including hazardous and non-hazardous waste recycling, treatment and disposal, CleanPack® laboratory chemical packing, and household hazardous waste management services.  Clean Harbors’ Site Services provides field services, industrial services, vacuum services, emergency response and disaster recovery, transformer services, tank cleaning and decontamination.

Headquartered in Norwell, Massachusetts, Clean Harbors has more than 100 locations strategically positioned throughout North America in 36 U.S. states, six Canadian provinces, Mexico and Puerto Rico.

The Technical Services Operations Manager reports directly to the Technical Service General Manager and has direct responsibility for the operational execution of Transportation & Disposal and CleanPack service lines including the oversight and management of all truck-to-truck transfer operations within their region. 

 

1.  Responsible for the daily management and supervision of CleanPack, Logistics, and Technical Service Coordinators. Ensures that coordinators manage labor and equipment resources to cover all customer needs and maximize utilization objectives.  Manages according to rules/regulations on labor relations, OSHA, DOT and workers compensation. Ensures that Logistics Coordinators are working closely with RSOM regarding effective load planning and waste routing. Ensures that Coordinators effectively utilize the business systems that are provided to them to support their operations (Powersuite, Choice). Works with Compliance ensuring that truck-to-truck transfer operations meet Federal, State and Company regulatory requirements.  Works with Truck to truck transfer coordinators and Central Logistics to ensure that all record keeping and reporting requirements for in transit operations are being met. Assists Technical Service General Manager in ensuring that billing goals are being met. Works with central billing department to identify and resolve bottlenecks in the billing process. May meet with customers as needed to resolve customer issues/complaints.  Maintains satisfactory customer relationships. Ensures that Coordinators manage the appearance and maintenance of all assigned equipment.  Communicates asset needs to Technical Service General Manager. Actively participates in morning operations meetings and sales/operations meetings. Responsible for job level profitability on all T&D and CleanPack jobs within region.Oversees CleanPack and T&D schedules to ensure that Coordinators are openly communicating and sharing resources and responsibilities where appropriate. Manages Health and Safety and Compliance standards of performance. Manages recruiting, hiring, training, mentoring, and career pathing of Coordinators, Chemists and Drivers within region. Participates in pricing and execution plans for CleanPack and T&D opportunities to ensure that revenue and  profitability will be maximized. Performs other assignments as assigned by management.SKILLS:·  B.S./B.A. degree in Environmental Science or Business Management (preferred)·  7 or more years industry experience (strongly preferred)

·  Previous CleanPack and or Logistics Coordinator experience

·  5 years supervisory experience

·  Understanding of income statements

·  Working knowledge of environmental statutes and regulations

·  PC skills (preferred)

·  Excellent interpersonal, presentation and communications skills

·  Customer Service orientated

·  Working understanding of operations