SUPERVISOR FLEET OPERATIONS

JOB RESPONSIBILITIES:

Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures.

Interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures.

Emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.

Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services.

Emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery.

Utilizes experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property.

Investigates driver injury incidents and ensures documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately handles; may provides additional information for formal inquiries.

Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.

QUALIFICATIONS: High school diploma or GED required. A minimum of three years' on-the-job tow experience required. Some supervisory experience preferred, but demonstrated leadership ability will substitute.

Broad knowledge of towing fundamentals and auto mechanics required. Strong problem resolving ability required, with the ability to assist with complex problems in the field from a remote location.

Must have valid drivers license in state of local residence. Required to meet state licensing and Club insurance requirements.

Working hours: Evenings