Branch Manager

Position Description:

Manages profitable operations through monitoring branch staffing, service and quality levels on a day-to-day basis. Works with staff to ensure productivity, accounting, human resources and operational standards are met at the lowest possible cost per transaction while providing optimum customer service.

Works closely with Account Executive to see that each new account is serviced. Handles complaints, answers inquiries, delivers and explains corporate reports, develops "after-the-sale" sales within the account (i.e. group, etc.)

Analyzes monthly profit and loss statement reviewing for accuracy, changes and improvements. As appropriate, creates SMART action plans to correct problems identified as a result of this analysis.

Monitors direct labor costs and other branch expenses to meet and/or exceed company standards. Works with teams to monitor staffing levels, including scheduling time off and requests for additions and replacements to staff. Ensures that part-time/flex-time employees are utilized effectively to meet operational needs.

Trains and develops subordinates either personally or through delegation. Training includes first day and continued orientation to ensure that they are well-prepared, will-informed, and fully qualified to fulfill the requirements of their position. Prepares subordinates demonstrating advancement potential for promotion into supervisory and management positions. May utilize CWT training and vendor training if necessary

Keeps immediate supervisor promptly and fully informed of all matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.




Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned:
A. Maintains a qualified staff
B. Communicates areas of accountability and performance expected of
personnel assigned
C. Determines standards of performance as a basis to review progress of
personnel assigned
D. Recommends salary adjustments, transfers, promotions, and dismissals
E. Ensures proper training of personnel assigned
F. Fosters a cooperative and harmonious working climate conducive to maximum
employee morale and productivity
G. Develops individuals for future advancement



Position Requirements:




Position Attributes:




Business Unit:

4CWTA - Carlson Wagonlit Travel

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=548938-3-33