Supervisor of Operations - Washington, DC

Company: Brink's, Incorporated Location: DC, WA 20002 Status: Full Time, Employee Job Category: Business/Strategic Management Career Level: Manager (Manager/Supervisor of Staff) Brink's, Incorporated is a wholly owned subsidiary of The Brink's Company, a global leader in business and security services. Founded in 1859, Brink's, has evolved from a leading armored transportation service carrier to the premier provider of secure transportation and logistics solutions around the world. Brink's in-country operating companies serve banks, retailers, governments, mints, diamantaires and jewelers through more than 650 branches and 7,800 vehicles in 50 countries on six continents-an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle. Brink's global leadership is founded on a heritage of trust. With over 145 years of world-class performance and powerful logistics solutions that solve today's increasingly complex security challenges, Brink's has earned a reputation as the most reliable name in secure logistics. Today, thousands of companies across the globe entrust Brink's with the secure armored transportation and management of their most precious assets-cash, gold, jewels, stock certificates, important documents and more. At Brink's, everything we do is guided by our core values. More than 39,000 dedicated employees uphold the Brink's standards of trust, integrity, respect, quality, innovation and safety. These core values govern our actions every day, and reflect what is truly important to us as an organization. Company: Brink's, Incorporated Reference Code: B0790 Supervisor of Operations - Washington, DC Brink’s U.S., a division of Brink’s, Incorporated, is the premiere provider of armored car transportation, ATM servicing, currency and coin processing, document destruction and other value added services to financial institutions, retailers and other commercial and government entities.  The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for an Supervisor of Operations. The Supervisor of Operations reports directly to the Assistant Branch Manager/Branch Manager. The selected individual will be responsible for the secure, safe, efficient and profitable route and branch operations, and will coordinate and supervise the operation efficiently, while maintaining positive customer and employee relations. The Supervisor of Operations will lead by example by ensuring that the branch policies and procedures are enforced at all times. The successful Supervisor of Operations will use his or her decision-making skills in planning the work for each shift. At the beginning of the day it is required that the Supervisor of Operations prioritize the work that must be processed that day, schedule the staff to meet work demands, and distribute the work before the staff’s arrival times.  Specific Job Duties:ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. • Assist branch management in controlling the daily operations and maintaining profitability of the branch. May act on the behalf of the Assistant Branch Manager or Branch Manager in their absence on operational issues. • Supervise/Train the assistant supervisors to take over in your absence • Monitor the efficiency of each route on a daily basis by the use of time standards and customer response. • Monitor scheduling of employees and trucks and assist in efficient routing of crews. • Directly monitor the dispatch and vault activities during checkout. • Direct Route Supervisors within the department in all aspects of the operations and intercede when necessary. • Report and resolve technical issues through the Help Desk in a timely manner (obtain ticket number(s) to be reported in daily work status e-mail). • Ensure the staff follows the guidelines outlined in the General Security Regulations (GSR). • Report any operational deficiencies to management and other departments when applicable. • Respond to research issues within 24 hours of receipt. • Assist in providing quotes and service times and ensure maintenance of good customer service. • Monitor branch and truck security, handling street inspections, enforcing vault procedures and firearms training and procedure. • Interview and hire truck personnel and maintain proper hiring procedures. Assist with proper handling of employee relations issues, disciplinary actions, and terminations of employees. • Ensure the training and development of new and existing employees including truck and administrative staff by the use of training films, formal classroom and on-the-job training. • Assist with human resource matters and ensure good employee relations. • Assist with month-end reports. • Other projects as assigned. Skills/Qualifications:Minimum qualifications include:• Minimum of High School Diploma or G.E.D.; Associates or Bachelor’s Degree preferred • Minimum of 3-5 years operations supervisory experience; 5+ years supervisory experience preferred • Comprehensive knowledge of secure logistics, coin and/or currency processing operations • Excellent customer service and relations skills • Good comprehension of finance and budgeting • Excellent organizational skills; ability to multi-task • Excellent interpersonal and communication skills • Excellent employee relations skills with a team player orientation • Excellent staff development, leadership, and decision-making skills