Sr. Account Manager

Company Profile:

 

Echo Global Logistics is one of the world’s fastest-growing transportation management firms. Handling all aspects of the shipping process for its clients, Echo delivers cost-saving shipping opportunities with virtually unlimited range and modal options.  Recently recognized as a Top 100 Third Party Logistics Provider by Inbound Logistics, Echo’s proprietary technology and expedited growth allows our team members to make significant impact while being a part of an emerging market leader.

 

Headquarters:

 

Echo Global Logistics is based in Chicago, IL at the landmark 600 West Chicago Avenue building with easy access to expressways and public transportation. 

 

Opportunity:

 

Due to unprecedented growth, Echo is looking to fill a Senior Account Manager position.  This position is focused on leading a team of Account Executives to service, retain and grow key accounts.  The Enterprise Account Manager will manage client relationships at the highest level, strengthen strategic partnerships and uncover new business opportunities.  Up to 10% - 20% travel.

 

Key Responsibilities:



 

Client Relationship Management

 

- Responsible for ensuring world class client service by proactively managing client specific objectives

- Ability to establish strong business relationships with clients by assessing complex situations, identifying problems, and focusing on solution based strategies that generate results

- Conduct quarterly account review sessions to continuously establish Echo’s value and partnership

- Determine growth opportunities and competitive threats within assigned client base

- Ability to assess client technical business requirements and translate their needs within Echo

- Responsible for contract renewal and price increase negotiations



 

Team Leadership & Development:

 

- Manage, develop and lead a team of Account Executives

- Establish and manage against measurable team goals and objectives

- Hold Account Executives accountable for execution of internal and external commitments

- Manage workload to ensure coverage during absences, vacations and holidays

 

Account Management:

 

- Manage account profitability, receivables and invoicing

- Ability to use internal reporting tools to diagnose and analyze service performance trends in order to drive process improvement across the organization on behalf of client

- Create a culture of continuous quality improvement aimed at the highest level of client satisfaction

- Engagement in the implementation process to ensure smooth implementation of new accounts

- Ensure that all aspects of the contract are being effectively communicated and managed

- Key driver of high performance and initiative

 

Characteristics & Requirements:

 

- 5-10 years experience developing and managing key strategic accounts of $5M + revenue

- Self managed and motivated with a strong desire to succeed and achieve goals

- Proven leader with ability to develop and lead teams

- Excellent written and oral communication skills

- Excellent negotiation and presentations skills

- Transportation / logistics background a plus

- Knowledge of various modes Transportation (Truck Load, LTL, 3PL, Small Parcel, Air / Ocean)

- Ability to learn Echo’s proprietary Transportation Management Systems (Optimizer and LoadMaster)

 

Education:

 

- BA/BS Degree in business, supply chain/logistics, or related field

 

Compensation:

 

- Base Salary with bonus opportunity

- Medical, Dental, Vision, 401K, Vacation, Flexible Spending Accounts