Security Services Representative

Recall is a global leader in managing critical information throughout its lifecycle. Through its three core lines of business, Document Management Solutions, Secure Destruction Services and Data Protection Services, Recall provides secure storage, indexing, retrieval, digitization and closed-loop destruction services for information in multiple formats, to approximately 80,000 customers worldwide. The company’s 4,500+ team members manage all of these services at nearly 300 dedicated operations centers in over 20 countries on five continents.


Recall's diverse customer base represents small, mid-sized and large, multi-national businesses in a range of industries including finance and banking, healthcare, legal, media, government and professional services. To support these customers in a manner that allows them to focus on their core competencies, Recall harnesses the best people, innovation and global standard operating procedures and measurement. Combine that all with a passion for quality and Recall delivers the industry’s most powerful solutions.


To read more about the parent Company, Brambles, please click on the link.



SUMMARY:


Drives to customer locations to retrieve documents/data/material inside bins/containers for shredding and replace with empty bins when applicable.

 

KEY ACCOUNTABILITIES:

 

1) Collects containers/bins (record’s retention) that are full of document/data/material that need destruction.

2) Ensures all bins are properly secured/locked at all times.

3) Replaces defective bins with operational bins and cleans bins at customer facilities as necessary.

4) Obtains customer signature on receipt for pickup or delivery.

5) Cleans inside of truck.  Performs routine pre-trip inspections/regulations as required by the Department of Transportation (“DOTâ€�).

6) Listens and resolves customer complaints and notifies management of any issues.

7) Maintains truck log, according to state and federal regulations.

8) Maintains telephone or radio contact with supervisor.

9) Secures bins inside truck by using straps, tie-downs and/or rope.

10) Ensures compactor/side-loader trucks are tipped at the minimum rate established by the standard operating procedure.

 

SUPPLEMENTAL FUNCTIONS:

 

1) Performs emergency roadside repairs such as but not limited to installing light bulbs, replacing fuses, controlling oil leaks, etc.

2)  Immediately reports any/all vehicle accidents, property damage and/or work related injuries to supervisor and complete all necessary paperwork.

3)  Completes all necessary paperwork as required by the company.

4)  Security Service Representative will routinely be assigned more deliveries/pickups than can be normally completed in one day.  This is to compensate for closed facilities, short runs, good traffic conditions, etc.

 

 EDUCATION and/or EXPERIENCE:

 

All drivers must successfully complete a road test, Nida drug and alcohol test and medical exam as required by the DOT.

All drivers must pass a security guard test as required by the company.

A high school education or equivalent is required.

Must be at least 21 years of age.

New employees must meet the meet the following requirements:Three years of driving experience.No driving while under the influence (“DUIs�) within the last 3 years

·  No more than 3 moving violations in the last 3 years

·  No at fault accidents within the last 3 years

All SSRs must abide by the Company Driver Policy and have a driver’s license for the state in which s/he resides.

·  No more than 3 moving violations in the last 3 years

·  No at fault accidents within the last 3 years

All SSRs must abide by the Company Driver Policy and have a driver’s license for the state in which s/he resides.