Customer Service Representative - Global Routing (Entry Level)

Customer Service Representative - Global Routing

Entry Level position

2nd Shift (flexible - start as early as 2pm and end as late as 11pm)

Job Summary:

The primary function of the position is responsibility for the daily function of accounts.  The CSR is expected to have excellent communication skills, provide accurate feedback to both internal and external customers, and is expected to manage assigned accounts while making sure every call that comes in receives a Superior Customer Experience.

Major Duties and Responsibilities:

·         Data Entry

·         Handle incoming calls from customers in a timely, professional courteous manner.

·         Schedule pick-up for customers.

·         Perform quotes on shipments.

·         Understand and report metrics for assigned accounts.

·         Willingness to build partner relationships with agents, vendors, and clients.

·         Work with multiple stakeholders to resolve problems quickly.

·         Effectively interact with different departments within the organization.

·         Perform other duties/tasks as assigned by management.

·        Global Routing experience is a plus, but not necessary.

·         Logistics or Transportation Industry experience is a plus, but not necessary.

Qualifications, Knowledge and Experience:

- Entry Level position

- 1+ years experience in Customer Service.

- Intermediate EXCEL SKILLS, A MUST

Behavior Skills:

- Ability to work in a team environment.

-  Ability to work independently.

-  Ability to handle multiple tasks.

-   Possess a sense of urgency to complete tasks.

Company Benefits:

- Health Insurance

- Medical Expense Reimbursement Plan (HRA)

- Flexible Spending Account (FSA)

- Dental Insurance

- Vision Insurance

- Section 125- Cafeteria Plan

- 401k

- Company paid Life & AD&D Insurance

- Company paid STD & LTD Insurance

- Wellness Program (health insurance discount for participation)

- On-site Licensed Massage Therapist

If you would like to be considered for this position and meet all the requirements, please ATTACH your resume in a WORD.DOC, along with your SALARY REQUIREMENTS to Jamie Fierro at jfierro@plg.cc .