Telecommunications/Technical Support Analyst

Job Purpose:

Maintains computing environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.

Duties:

* Identifies system improvements by evaluating system performance.

* Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

* Upgrades system performance by tuning and configuring the system.

* Improves system by conferring with vendors and services; testing, evaluating, and installing new software.

* Maintains system performance by defining development tools and procedures.

* Protects system information by preparing and testing disaster recovery procedures.

* Documents actions by completing forms, reports, logs, and records.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Protects organization's value by keeping information confidential.

* Accomplishes information systems and organization mission by completing related results as needed.

Skills/Qualifications:

Network Maintenance, Networking Standards, Network Performance Tuning, System Administration, Process Improvement, Developing Standards, Analyzing Information, Network Troubleshooting, Customer Focus, Technical Documentation, Quality Focus, Experience with Nortel environments, add, moves & changes.