Telecommunications Network/Application Specialist Technicians

Intelli-Flex Inc.

Winner of Nortel’s 2006 Partner Advantage Innovator Award.

 

Telecommunications Technician

Applications Specialist



 

Intelli-Flex Inc is a Systems Integrator utilizing the Nortel VoIP and Data Portfolio.

 

Intelli-Flex has several positions available for all levels of technical expertise from entry-level to senior technicians

 and Software Applications Specialist.

 

Location:  5696 Corporate Ave, Cypress, CA  90630

Salary:   Salary based on certification, education, knowledge and experience.

 

Status:  Full Time positions are available

 

Education Level:  Degree / Certification

Relevant Work Experience:  0-5 yrs.

 

Job Purpose:  Telecommunications Network Technician/Applications Specialist

Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network hardware and software.  Program, implement, administer, and train users on software applications and solutions.

Duties:

* Plans network installations of BCMs and CS1000s; assessing installation site.

* Programming and integrate Microsoft/Nortel software solutions and applications including Unified Messaging, IVR, and other application suites.

*Configure, install, provide administration, and scripting for Contact Center and Web Client

* Responsible for Database Administration.

* Install and program Call Center applications including IVR, Contact Center, and Call Pilot.  Includes scripting.

* Program PBX ACD queues and skill sets to support screen-pops for call centers.

* Train administrators and end-users on PBX, CS 1000 and Call Center Systems.

*Conduct user needs analysis, determination of application requirements (hardware/software), telephone configuration specifications; switch software programming, programming CCR and Contact Center scripts.

* Implement soft phone technology, screen-pop technology, host data lookup and several other features for Service Centers.

*Develop and program IVR and Voice Menu applications for voice systems.

* Establishes voice and data networks; installing telecommunications equipment, routers, switches, and multiplexers,; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.

* Identifying, correcting, or escalating problems.

* Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

* Maintains customer rapport by listening to and resolving concerns; answering questions.

* Maintains safe work environment by following codes, standards, and legal regulations.

* Updates job knowledge by participating in educational opportunities.

* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Position demands Reliability, Integrity and a Self-starter with Critical and Creative Analysis. Networking and Telecommunications Knowledge/Systems, Software Programming and Analysis, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, Documentation Skills,

 

Must be a Team Player with a Winning Attitude!

 

Experience and Current Nortel Certifications are a plus; Microsoft, Nortel, Cisco and other VoIP/Software solutions. 

 

Job Benefits:

Medical, Dental, and Vision

401K Retirement Plan

Paid Vacation

Paid Holidays

Paid Sick Leave