Telecom Field Engineer - Converged Technologies - Network Engineering

Mitel is a leading global provider of enterprise and small business communications solutions and services. Each day we are building hardware and software that changes the way people communicate with each other. In order to drive this evolution, we want talented people who are energized by change and ready for challenges.

Mitel is # 1 in the US small-to-medium business market & is # 1 in the UK enterprise communications market.  We operate over 100 offices in more than 90 countries and have a reseller channel with over 1500 partners.

 

Mitel cares about our environment and actively maintains a Design for the Environment program.  We were the first enterprise communications solutions provider to join The Climate Registry.  We support efforts to reduce the impact that corporate activities have on the environment and have been ISO 14001 certified since 1999.

 

We are seeking a Field Engineer who will be responsible for visiting customer sites to design, integrate and support enterprise-wide communications systems.  Field Engineers serve as the liaison between customer and company and they strive to ensure superior service.

 

*Interfaces with internal and external technical staff to design, install and support complex enterprise-wide communications systems.

*Perform system maintenance and support for various telecommunications applications and networks.

*Act as the first point of issue resolution by responding to complex field engineering requests and troubleshooting telecommunication issues.

*May work as a team lead and act as a resource for others by providing direction to junior level field engineering and technician staff.

 

Required Skills:

*4+ years field support experience (with at least three years of telecommunications systems installation experience)

*1+ years experience supporting VoIP, IP Telephony and Unified Messaging (UM) including Quality of Service (QoS), redundancy, architecture, engineering, implementation, troubleshooting resiliency, load balancing, creation of complex dial plans, call routing and trunk engineering

*Working knowledge of telecommunication systems, networks, switches and routers is required. Incumbents should be versed in the following communications protocols: TCP/IP, IPX, Spanning Tree and others, as well as routing protocols including but not limited to RIP, RIP2, OSPF, BGP, PIM and DVMRP.

*Fundamental understanding of networking to install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists protocols is required. Familiarity with the subtleties, intricacies and challenges of end to end networking and the ability to work on all phases of routine network design and administration is required.

*A fundamental knowledge of routers, VPN, Layer 2 and 3 switching, firewalls, bridging (8021Q VLAN), ATM (RFC1483), PoE, PoS, DiffServ, and QoS is required.

*Strong troubleshooting skills for Linux OS

*Inter-Tel and Mitel telecom certifications, A+, NET+, CTP and a CCNA are required to perform the work as described above.

*Certifications such as a CCSP, CCDA, CCIE, MSCE, MCSD, FCNE, or CCNP are desirable.

*A clean driving record is required.