Technical Trainer I

Watch the Value of Everyone Length: 2:42 min Technical Trainer IOCCUPATION:Corporate Development and Training POSITION OVERVIEW: JOB SUMMARYResponsible to deliver learning curriculum and programs for employees and/or supervisors and managers which support business imperatives and enhance performance.ESSENTIAL FUNCTIONS OF THE POSITION Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamworkFacilitates learning to develop participants´ competencies and to help learners meet specified performance  expectations.Supervises employees during training by tracking attendance, addressing inappropriate behavior and documenting performance and development needs.  Administers learning schedules, calendar and maintains participant records (e.g., test scores, evaluations and attendance) during training.  Ensures learning is evaluated with post-training surveys.  Perform other duties as requested by supervisor.PREFERRED QUALIFICATIONS A.  Skills/Abilities and KnowledgeAbility to apply principles of adult learning theory to design and delivery  Ability to engage learners through covert and overt communication Ability to instruct at a comfortable pace for the learners Ability to learn training content and master subject matter Ability to maintain confidentiality Ability to make decisions and solve problems while working under pressure Ability to operate media or use technology to create a seamless interface with the non-media/non-technology part of the training Ability to prepare course equipment / materials, including tools and items needed for practice Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties  Ability to use personal computer and software applications (i.e. word processing, spreadsheets, presentation, etc.)  Demonstrates personal, enterprise and customer excellence Demonstrates technical expertise during the delivery of all training Knowledge of cable television products and services Strong oral and written communication skills Strong group facilitation and presentation skillsB.  Education (level and type)Associates Degree or equivalent combination of training and/or work experienceC.  Related Work Experience                                              Number Of YearsField operations experience or equivalent                              3Training delivery work experience or equivalent                      1D.  Certifications and/or LicensesNCTI and/or SCTE Technical Certification or equivalentWORKING CONDITIONSLifting and transporting training equipment and setting up class rooms On feet up to 8 hours/day in training Meets same physical requirements as target audience Exposure to moderate noise levels Send This Link To A Friend