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Technical Support Representative Tier 1 - Plymouth Mtg, PA (Business Services)
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Country: USA
Location: Pennsylvania-Philadelphia Plymouth Meeting 19462
Total applied: 40
Salary/Wage:25,000.00 - 34,999.00 /year
Job Category:IT/Software Development
Relevant Work Experience:1+ to 2 Years
Education Level:High School or equivalent
Location:Plymouth Meeting 19462
Status:Full Time
Occupations:Desktop Service and Support
Relevant Work Experience:1+ to 2 Years
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Technical Support Representative Tier 1 - Plymouth Mtg, PA (Business Services)
Eastern Division/ PAP09 - Plymouth Meeting, PA (873000)
• Provide customer facing support to Commercial customers.
• Knowledgeable about common LAN/WAN configuration, delivery of cable modem and Voice Over I/P services on the cable infrastructure, email applications/concepts/configuration/SPAM issues, TCP/IP, VPN and 3rd party devices and their interaction with our service.
• Knowledge of PC concepts and a good understanding of PC operating systems (NT, 98, 95, Linux, MAC OS 9 & 10) along with extensive PC applications, and general web development knowledge.
• Troubleshoot the following issues & equipment:
• Connectivity
• Network: DHCP, RF,
• Equipment: Modem, Router or combination device (Stability of Equipment as well as Configuration)
• LAN Issues: Identify customer LAN issues
• Email
• Mail Delivery problems
• Client configuration
• Domain issues
• DNS problems
• Webhosting
• Understanding of FrontPage, FTP (Not required)
• Knowledge of HMTL (Not required)
• Experience with the following Tools and/or concepts
• PC / Mac workstation configuration
• Ping/Tracert, Telnet
• TCP/IP
• Identify areas for improvement of process and procedure & provide feedback to supervisors
• Other duties as assigned
• Punctual, regular and consistent attendance
Required Skills:
• Associates Degree in Electronic/Computer Science or equivalent work experience
• Previous customer service/call center experience is highly desirable
• Commercial voice / telephony experience preferred.
• Comprehensive & demonstrated knowledge of products, process and technology mentioned above.
• Customer and service oriented focus
• Superior listening skills
• Excellent oral and written communication skills
• Able to effectively interact with all levels of management
• Ability to work autonomously, efficiently & effectively
• Ability to manage multiple time sensitive issues
• Flexibility and availability to work various shift schedules
• Ability to work overtime, as needed.
Comcast is an EEO/AA/ Drug Free Workplace
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