Technical Support Representative

SHIFT: Second Shift (Afternoon) CATEGORY: Customer Support/Client Care REFERENCE CODE: 6888 Fast paced, innovative, energizing. These are a few words to describe the exciting work environment Cox Communications creates in the many communities we serve. Beyond focusing on customers and communities, we are committed to treating our employees with integrity, dignity, and respect. In return, we expect our folks to be team players while making individual contributions, to continue learning and developing, and to try innovative ways of doing business. At Cox Communications, diversity is a critical part of our culture, values and business operations. This diversity of people, products and partners naturally stimulates a diversity of perspectives, which helps create an enviable company culture and enhance the growth and vitality of all Cox stakeholders. We invite you to explore what we have to offer. Technical Support Representative Omaha Description:Are you ready to bring home a better career? Want to be part of an award winning company that understands the balance of work and home life? Cox is recognized as one of the Top 50 Diversity companies by DiversityInc and as one of the Top 100 Training companies by Training Magazine. Work for Cox Communications and youll bring home outstanding benefits that start the day you start, including one of the lowest medical insurance premiums in Omaha. You'll bring home free digital cable, high-speed Internet and discounted home phone service. And you'll bring home a feeling of pride by working for an industry leader that stands for integrity. Make the best move for your career by submitting your confidential resume for the career opportunity below. Technical Support Representative The purpose of this position is to respond to customer requests in a Technical Support call center environment. Troubleshoot problems with Telephone, Cable and Internet services, attempting to resolve problems over the phone in order to prevent unnecessary service calls. If appropriate, schedule service technician visit. Consistently mention other Cox products and services that are available for customers to purchase. Work Location: 11505 West Dodge Rd. Reports to: Technical Support Supervisor Pay Range: $11.00 - $16.00 (depending on experience) Free Digital Cable & Internet Shift: 1:00pm - 9:30pm (Tuesday-Saturday) Sunday & Monday OffStart Date: August 26, 2008 Cox offers an outstanding benefits package including discounted cable, telephone and Internet service, tuition reimbursement and a fitness facility. We also offer competitive compensation and an opportunity for professional growth and advancement. While we genuinely appreciate your interest in employment with Cox Communication, however we can only respond to the most qualified candidates. Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employer. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.Qualifications:Requirements: 'High School Diploma or equivalent preferred.'Stable work history in a customer service environment required.'Technical aptitude in Windows, Internet Browsers and email clients preferred 'Strong desire to provide award winning customer service mandatory.'Excellent communication skills both written and verbal'Operates PC with latest operating system and related Microsoft office software applications 'See well enough to read terminal and reports 'Hear and speak well enough to converse on telephone and monitor telephone 'Manual dexterity to operate keyboard and other office equipmentSalary/Benefits: Salary commensurate with experienceJob Location: Omaha, NEJob Number: 6888Company URL: http://www.cox.com/CoxCareer/Company Profile:As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best.