Technical Analyst- Desktop

APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 and headquartered in Deerfield, Illinois, the company maintains 9 customer interaction centers nationwide.Ranked among the top 10 global contact-management leaders and recognized for excellence by our peers, we have been listed among the Top Ten of Service Providers for more than 17 years by Customer Interaction Solutions magazine, and were the recipient of 2005 and 2006 industry awards for high-quality, results-oriented solutions.Our reputation for excellence is due in large part to the contributions of more than 10,000 talented, ambitious professionals. And we currently have opportunities for you to join our team.We are seeking an individual with technical experience to provide day-to-day administration and support of APAC’s local area network, hardware and software installation and configuration, including installation and configuration of desktop workstations and associated peripheral equipment in the following role: Technical Analyst- DesktopCedar Rapids, IA and Green Bay, WIRESPONSIBILITIES: Provide support and instruction in use of business productivity applications to end users, both on-site and by telephone. Provide second level customer support during business hours. Maintain network reliability and availability. Provide direct and telephone technical support to computer end users. Install and configure operating system and application software, for network servers, gateways, special-purpose servers and end-user desktop workstations and laptop computers. Maintain and enforce company policies and standards regarding use of hardware, software and information resources. Sustain appropriate network security policies. Maintain documentation of equipment, software, processes and procedures. Provide 1st level support during business hours. Maintain network tape backups and cooperates with tape librarian regarding tape rotation Staff disaster recovery sites as needed.REQUIREMENTS: High school diploma or equivalent is required; Associate’s degree or equivalent strongly preferred. Minimum of 2-5 years of experience administering Windows NT and/or Windows 2000. Knowledge of Microsoft Office applications is strongly preferred. Excellent advanced analytical and communication skills required. Experience with project management is preferred. Strong Team Player with excellent PC and Application Troubleshooting skills. Working hardware knowledge on Dell, Compaq and/or Gateway servers is preferred. Knowledge of any of the following preferred: Arcserve IT, Exchange 5.5/2000, DHCP, DNS, IIS, Norton AntiVirus, TCP/IP fundamentals, WINS.For consideration, please contact the IT Recruiter at ITJobs@apacmail.com , fx: 847-374-1965.APAC CUSTOMER SERVICES, INC. is not affiliated with APAC, Inc., the road-paving and construction-materials company. EOE/AA/M/F/D/V