Support Specialist II

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Based in Ft Lauderdale, FL Broadsmart is a leading provider of IP enabled hosted communication solutions and services for the Enterprise space. The company’s premier product, SmartFlex is a fully hosted business class PBX solution that is fostering new customer facing support opportunities.

 

Broadsmart is seeking an experienced (not entry level) Support Specialist to assist customers with installation and troubleshooting of managed customer premise equipment and services including DSL/T1 routers, Voice over IP multi-media terminal adapter, IP phones and customer email accounts.  In addition, the position will assist in supporting legacy traditional telephone service customers including answer inbound customer service calls, troubleshooting and issue resolution.  The position will also lead daily subscriber provisioning in Broadsmart's Hosted PBX application and ISP hosting platform.

Candidate should have experience working in Windows and Mac networking environments and fluent knowledge of IP networking priciples including subnetting NAT, PAT, DHCP, DNS, POP3, SMTP, etc. Must have the ability to manage and track multiple customer issues through trouble ticket system and coordinate with field operations personnel at customer sites. Successful candidate will also provide important feedback information for ongoing operating process improvements. This position will evolve into a tech support lead/management function.

 

 Required:

- Required 2 years degree from technology trade school/college.

- 2+ years real helpdesk experience

- Networking tools Experience including Ethereal/Wireshark, SNMP, BGP/IP trace tools, ftp, telnet

- MS Windows 2003, XP Professional support





 

Preferred:

- At least 1 year working in a Voice over IP environment

- VoIP Class 5 Feature Server (Metaswitch, Broadsoft, Sylantro, Asterik, etc) subscriber provisioning experience

- Solaris/UNIX command line experience


No Paid Relocation
North American Telecom and Broadsmart is an EOE.
http://www.broadsmart.com/