Supervisor Customer Support Sales (West Palm Beach, FL)

Southern Division/West Palm Beach Call Center

Customer Service

JOB SUMMARY:
Under the direction of the assigned manager, the Customer Support Sales Supervisor is responsible for the supervision and performance of Customer Account Executives (CAEs) in all activities, including those which contribute to the acquisition, satisfaction, and retention of customers.

JOB DUTIES INCLUDE:
Analyze and monitor daily telephone activity to ensure compliance with performance standards; plan and organize work flow; establish and communicate goals that result in excellent customer satisfaction and achieving business objectives; train, evaluate, and counsel employees to help improve performance and productivity in sales and customer service; responsible for CAEs meeting sales standards; assist in the handling of assigned administrative responsibilities; assist in determining the resolution of all customer situations; and other functions as assigned.

NATURE AND SCOPE:
Supervise several CAEs and assist in developing and articulating sales goals for the system. Train sales and service skills, set individual goals, communicate those goals, and help representatives to attain them. Participate in employment decisions and monitor the performance of staff. Administer sales and commission programs.

PROBLEM SOLVING:
Will work under minimal supervision. Creative thinking ability is needed to constantly adjust to changing products, markets, and customers and to devise new sales strategies to attain goals.

HUMAN RELATIONS SKILLS:
Must possess a high degree of interpersonal competence and listening skills in order to sell and to supervise people. Must be personable, approachable, enthusiastic, and able to relate to people with ease and comfort.

Supervise the activities of CAEs in their effort to increase penetration, upgrade services, and introduce new services. This supervision will include, but not be limited to: selection, training, motivation, counseling, evaluation, setting goals, and discipline.

Establish sales goals on both company and individual basis. Organize workflow and schedules and make assignments to Sales Representatives.

Provide necessary training in product knowledge and selling techniques.

Conduct department meetings and communicate goals regularly.

Track and report on the success of sales activities.

Supervise audit activities of CAEs and submit reports detailing activity.

Work flexible hours, which may include weekends and evenings.

Assist and support in the efforts and administration of Comcast's Equal Employment Opportunity program.

Perform other related duties or tasks as assigned or as become evident.

Punctual, regular, and consistent attendance.


Required Skills:
B.S/B.A Degree in related field or the recognized equivalent in work experience or a combination of work experience and education.

2+ years related experience in a sales supervisory position in a customer care environment.

4+ years experience providing superior customer care as a Customer Care Professional preferred

Excellent written, verbal, and interpersonal communication -ability to communicate with professionals at all levels; strong computer skills.

Strong organizational skills, follow-through and demonstrated ability to multi-task and meet deadlines.

Comcast is an Equal Opportunity Employer.

Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.