Program Manager

TruePosition, Inc. is the largest and most experienced company focused solely on the development and deployment of wireless / cellular location based technology and applications. We offer a complete suite of location technologies and applications. TruePosition integrates location capabilities, location gateway, and subscriber provisioning functions to offer an end-to-end location solution. Our success in developing and deploying location technology to help U.S. wireless carriers meet the rigorous United States E-911 location mandate has given TruePosition the experience and resources needed to take a lead position in launching location based services. AT&T and T-Mobile use us to cover 300M+ people in the U.S. for public safety.

Overview:

The Program Management Group is responsible for management and delivery of end-to-end solution (BAU, SWAP, adds, etc.) with high quality, efficiency and high customer satisfaction across all customers, all types of projects, and all geographies.



The Program Manager (PM) is responsible for the P&L of all services delivered under his/her direction and manages the services profitability with timely, efficient and best-in-class delivery, and high customer satisfaction.  The PM is responsible for overall scheduling of market projects.  This position will have primary customer interface responsibilities at regional level and will be responsible for forecasting. 

 



Responsibilities:

 

Service delivery managementEnsure that service delivery teams (internal and/or external) deliver the maximum contribution margin possible.Ensure teams deliver project on time and with high customer satisfaction



Forecasting of resource needs using customer and internal inputEfficient forecasting of capital and personnel resource needs for 12 month rolling period



Ensure processes are followed and interfaces with other organizations are flowing and optimized.

 

Owns relation with the customer at regional level and contributes to customer relationship at national level.

· Spend time with customer in local markets

· Participate in generating news sales opportunities for their markets



 

Qualifications:

 8 – 10 years of related experienceAt least 1 year of supervisory experience preferred.  Bachelor’s Degree preferred.Strong customer interaction skills requiredAbility to communicate effectivelyWireless experience; E911 background preferredPractical experience on the deployment and operation of Wireless telecommunication systemsStrong project management expertiseContract/vendor management experienceDemonstrates a “get-it-doneâ€� attitude Strong computer skills requiredPMP certification preferred

TruePosition is proud to be an EOE M/F/D/V.

 

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