Posting NC50567045

Comcast Cable North Central Division/SEMA

* Process customer transactions and respond to inquiries in a responsive, timely and accurate manner. Adherence to TCS schedule to achieve maximum customer satisfaction.
* Consistently meet and exceed sales and service goals by ascertaining customer needs and interests, cross-selling and/or up-grading products and services. Set up installation appointments to meet revenue goals (and incentives).
* Contribute to established team sales/service goals, team events, incentives in support of team success.
* Build external and internal relationships through exceptional problem solving, ownership and follow through.
* Inquire about customer dissatisfaction and attempt to resolve customer problems to be a responsible and accountable professional.
* Initiate customer research requests, working with the Help Desk to ensure first call resolution to customer inquiries or problems. Gather necessary information and/or documentation to complete the customer transaction to adhere to standards.
* Assist other Customer Account Executives by sharing information and experience to achieve maximum professional growth and development
* Utilize troubleshooting skills to resolve customer service problems and to minimize unnecessary truck rolls.
* Punctual, regular and consistent attendance.
* Ability to work overtime as needed.
* Perform other related responsibilities as assigned.

Required Skills:
High school diploma or equivalent and/or equivalent experience.
* 1-3 years experience providing superior customer care
* Professional demeanor and excellent telephone skills.
* Strong selling ability with a customer focus.
* Excellent verbal communication and interpersonal skills.
* Highly motivated to provide superior customer care.
* Demonstrated history of high performance and contribution to team success.
* Strong organizational, problem-solving and troubleshooting skills.
* Knowledge of the business, services and products offered.
* Knowledge of PC's required and related technology/software preferred.


Comcast is an Equal Employment Opportunity Employer.