Pitney Bowes Outbound Sales Agent

Job Description

 

Dialogue Marketing is looking for highly dedicated individuals to serve as outbound sales and renewal agents.  This Outbound Customer Service Representative (CSR) position is responsible for maintaining relationships with the professional customer account base as well as encouraging open communication by listening attentively and actively. Customer service representatives are also responsible for superior customer-oriented telephone etiquette, greeting callers, establishing rapport, and projecting professional tone.  Dialogue Marketing holds a high standard of performance and believes all of our employees should have a solid understanding of product features and benefits.  The candidate must be able to concentrate on a task over a period of time without being distracted.

 

Responsibilities

 

• Must meet or exceed appointment setting or revenue goals

• Explain products and services and prices and answer questions from customers

• Maintain a professional dialogue with customers

• Possess excellent communication and problem solving skills

• Represent clients with a positive and professional image

• Must maintain an excellent attendance record

• Maintain records of contacts, accounts, and orders

 

 

Qualifications

 

 

Education/Knowledge: • High school diploma or GED required, some college preferred

• Thorough understanding of Call Center operations

• Strong computer knowledge and excellent typing skills (30 WPM)

 

Experience / Skill:    â€¢ Possess high level of confidence on telephone

• Able to accept and follow feedback and coaching

• Exercise strong interpersonal skills

       â€¢ Excellent communication skills both written and verbal

  • Minimum of 1 year previous call center experience

  • Experience analyzing and resolving customer service issues

 

 

• MUST have sales experience! 

 

 

 

 

 

Competencies

 

1. Customer Focus - Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect.  Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.

 

2. Communication - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.

 

3. Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment.  Is united in the collective purpose.

 

4. Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position.  Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.

 

5. Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities.  Produces a minimum amount of errors while completing work.  Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects.