Payment Center/Lobby Representative 1 - Aberdeen, Maryland

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Comcast founded in 1963, has grown into one of the world's leading communication and entertainment companies focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming including over 250 cable channels, including popular channels like: E!, Sportsnet, Exercise TV, The Golf Channel and more.

Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what is important in their lives.


Position Summary: To maximize the sale and retention of cable products to new and existing customers by meeting or exceeding specific departmental and individual goals. Accommodate a full range of customers' requests, inquires and complaints via Call Center phone or the lobby. Meet departmental standards of accuracy, quality and sales. Major Duties: (May perform any or all of the following duties) Handle medium volume of calls or lobby traffic, covering customer services in a prompt and professional manner, obtaining all information for resolution of transaction. Answer customer questions regarding billing, service problems, products and features. Perform billing and posting of customer accounts, may include reconciling of cash in lobby environment. Correct errors and discrepancies on customer billing as necessary. Target customer interest with a variety of products and service offerings. Discuss and review delinquent account balances. Obtain assistance from Supervisor for complex inquires. Represent Comcast in a professional and positive manner in all situations. Punctual, regular, and consistent attendance. Perform other duties as assigned. Punctual, regular, and consistent attendance.

Required Skills:
Preferred Qualifications: Ability to sell the appropriate level of cable service to customers. Demonstrated courtesy and patience in customer service. Ability to listen and interpret the needs of customers. Ability to use personal computer and software applications. Ability to work independently to resolve a variety of customer issues. Education: High School diploma or equivalent. Experience: Six months of fully satisfactory Customer Account Executive 1 experience (i.e. meets overall proficiency target) or a minimum of 1 year previous customer service/sales experience or the recognized equivalent in work experience or a combination of work experience and education. Personal computer knowledge necessary. Working Conditions: Fast paced often high-pressure office environment. Ability to manipulate objects such as pen, keyboard and mouse. Ability to wear telephone headset. Ability to occasionally lift and carry 20 lbs or less. Must travel to work in inclement weather. Exposure to moderate noise levels. Vision ability: Close vision, peripheral vision and ability to adjust focus. Ability to work overtime, as needed. Ability to travel to multiple payment centers in the local Region Ability to work overtime, as needed. Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.