Manager - Sales Operations

Manager (Manager/Supervisor of Staff) Reference Code: 3918 Manager - Sales OperationsOCCUPATION:Business Development/New Accounts;Retail/Counter Sales and Cashier;Telesales POSITION OVERVIEW: We are looking for a driven sales leader with a passion to succeed in the highly competitive telecommunications field. This fast-paced, exciting, customer driven environment will provide opportunities for you to lead and motivate a winning team, maximize sales and develop stakeholder relationships. If you have a proven track record of achieving or exceeding targets and possess the ability to consistently lead and stay focused in an environment of ever changing priorities, we are looking for you. In addition to an attractive and comprehensive benefits package, our employees receive discounts on high speed internet, premium programming and a great telephone plan.More information about Charter can be found at www.charter.com Charter Communications is an equal opportunity employer.JOB SUMMARY Under general supervision, will provide Marketing Support for the Divisional Sales Teams accross the enterprise.  Responsible for implementation of Corporate Sales Strategies that will drive Sales Performance and improve overall efficiencies.ESSENTIAL FUNCTIONS OF THE POSITION Contribute to the Company vision of being the industry leader in customer service through Quality, commitment, courtesy and teamworkSchedule and facilitate cross-functional team meetings with Divisional Leadership.Analyze complex Sales Performance indicators and the report results to all levels within the Organization.Identify and act to implement process improvements that increase Sales Performance.Advise and consult with Divisional Leadership in order to ensure implementation of new Corporate Sales Strategies.Daily monitoring of Sales Team activities to ensure quality standards are met or exceeded.Monitor and identify opportunities to increase productivity within existing sales teams.Establish and maintain strong interdepartmental relationships with all levels within the Division and Contact Centers.Perform other duties as required by Supervisor.Skills/Abilities and KnowledgeAbility to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to manage multiple projects and tasks under tight timelinesAbility to make decisions and solve problems while working under pressureAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to use personal computer and software applications (I.e. Microsoft Word, Outlook, Access, etc.)Ability to work with others to resolve problems, handle requests or situationsExceptional sales coaching and developmental skills and proven success in a fast-paced, dynamic Call Center Sales environment.Excellent Knowledge of Call Center Sales Performance MetricsKnowledge of cable and telecommunications products and servicesKnowledge of Sales Commission structureKnowledge of various Sales TechniquesStrong Project Management skills Education (level and type)College Degree or equivalent work experience requiredRelated Work Experience                    Number Of YearsGeneral Sales experience                        5 yearsProject Management experience               2 yearsCable preferred                                     2 yearsCall Center Sales experience preferred       1 yearCertifications and/or LicensesMust meet all job performance requirements including attendance guidelines and complete formal training in all products and services as providedWORKING CONDITIONSOffice environment Hours may varySignificant travel may be required Send This Link To A Friend