Manager, Customer Support_Newark, DE

Comcast Corporation is the nation's leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.

Comcast's Philadelphia Metro Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia and New Castle County in Delaware. The region is home to over 3,500 talented employees.


POSITION SUMMARY: To lead and motivate a team of Customer Service Account Executives and Specialists in the servicing of cable based products and services to new and existing customers and to optimize customer satisfaction and retention.

MAJOR DUTIES: (May perform any or all of the following duties)
-Ensure competence and continuity of qualified staff through optimum selection, training and development, appraisal and motivation techniques
-Ensure achievement of system, team and individual performance criteria and goals
-Manage employee performance (counsel; coach employees as required to ensure maximum effectiveness)
-Assure a quality presentation of company products and services
-Communicate competitive situations, offers, marketing sales and promotional information to the teams to ensure maximum performance
-Monitor staff productivity in accordance with established policy to ensure service and quality standards are met
-Plan, develop and administer local/division/national customer service programs in adherence with service customer service objectives
-Additional duties as assigned

Required Skills:
-Bachelor's degree or recognized equivalent experience in customer service and managerial positions
-3 - 5 years experience in customer service with previous experience as a supervisor or manager
-Demonstrated strong analytical and problem solving skills
-Excellent organizational skills with the ability to handle multiple conflicting priorities
-Strong interpersonal and organizational skills required