MI-Sterling Heights Dispatcher/Customer Fulfillment Coordinator

NorthCentral Division

Essential duties and responsibilities include the following. Monitors locations of field personnel and develops approximate time schedules. *Operates CRT to retrieve subscriber account information and input data such as change of service and rescheduling of service data. *Inputs via CRT, available time for service calls based on field personnel availability effected by various operational conditions. Maintains radio communications with field personnel. *Answers phones during and after normal business hours. *Compiles, maintains, and prepares various operational reports, logs and files. Compiles, schedules, assigns and prints work orders for system cable installation, trouble calls, and service changes. Assist with scheduling questions and troubleshooting related to Comcast Cable, internet, digital voice installations and service appointments. Perform all other duties as assigned. Punctual, regular, and consistent attendance.

Required Skills:
EDUCATION: High school diploma or the recognized equivalent. EXPERIENCE: Minimum 6 months of Customer Account Executive experience. Knowledge of local geography and ability to read maps. Cable data knowledge preferred. Ability to handle irate customers. Ability to work overtime as needed. Solid performer or better.

Shift: 1:30 PM - 10:00 PM, may include weekends

Comcast is an Equal Opportunity Employer.