Inbound Sales Representative, Pittsburgh, Pennsylvania

Comcast founded in 1963, has grown into one of the world's leading communication and entertainment companies focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming over 250 cable channels, including popular channels like E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives.


Position summary:
Service incoming calls for installations, reconnections, additional outlets, upgrades/downgrades.

Essential functions of the position include, but are not limited to:

Meets minimum sales levels for all Comcast products as assigned.

Accurately presents sales offers to assist customers in choosing the best available service to meet their needs.

Upgrades or downgrades services by understanding the customer needs, and suggesting packages to suit.

Maintains minimum standards in log-in, availability, monitoring, and performance management.

Completes all data entry with accuracy.

Processes surveys for customers when required.

Participates in all offered sales technique trainings or other company provided trainings.

Perform all other assigned duties.

Punctual, regular, and consistent attendance.

Required Skills:
High school diploma or equivalent.

1-2 years of previous experience in telephone sales, or cable.

Good telephone etiquette, communication skills, and proper grammar.

Basic data entry skills.

Ability to provide favorable relations with customers, vendors, and employees.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.