IT Operations Manager

Telefonica Empresas is currently seeking an IT Operations Manager for its Puerto Rico operation.  The position is responsible for overall operation of all computing and communications technology associated with Information Technology applications, communications (voice and data), and computing services within the enterprise.  These areas include operating systems, voice and data communications, transaction processing and database administration, application development & support, the information center, personal computers, electronic and optical storage, and multimedia applications.

The major challenge for this individual is managing the information technology affairs of the enterprise while balancing technological and computing services with financial and operational needs.  This is to be accomplished with the use of computer and communication technology that supports both self generated enterprise growth and growth through acquisition.  Computer and communication technology is the focal point for standardization of technology, applications, office automation, and work stations for the enterprise.  This individual insures the continued success of these areas while simultaneously minimizing costs and maximizing equipment and employee performance.

Responsibilities include:

- Customer Service and Help Desk (Level I & II) operation and management;

- Communications that are electronic including: Data; Email; Networks - LAN; Voice and Wireless

- IT operations including: Data Center; Item Processing; Office Services and PC/LANs
 

This position requires a BS degree in computer science with an emphasis in information technology and a minimum of 6 years of experience, preferably in the Insurance Industry.  The position requires excellent verbal and written communication skills (English & Spanish), previous leadership, management and supervisory experience, and excellent time management abilities.  The individual should demonstrate initiative, exercise good judgment, exhibit strong profit orientation, and have the ability to achieve results through others.

Strong knowledge of contracting, negotiating, organization development/change management, technology trends, strategic planning, action planning and supervision are required for successful performance.  Very strong conceptual, analytical, judgment and communication abilities are critical.

Successful candidates should also possess time management skills in directing a variety of projects in addition to the understanding of the ways in which information technology can be applied within the enterprise.  The position requires supervisory/management experience and the flexibility to deal with people at a variety of levels; internally - enterprise staff, finance staff, other senior executive staff, and externally - auditors, employer groups, service providers and industry associations.