IP Support Representative, Pittsburgh, PA

Comcast founded in 1963, has grown into one of the world's leading communication and entertainment companies focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming over 250 cable channels, including popular channels like E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives.

Position Summary:To serve as a representative for CHSI products and services to new and existing CHSI internet customers by meeting or exceeding specific departmental and individual goals. Provide Tier I technical support via inbound phone inquiries. Reports to the Tier I Call Center Supervisor.

Major Duties (May perform any or all of the following): Provide high quality and efficient technical customer support via phone or e-support solutions Provide One Contact resolution to inquiries wherever possible. Maintain productivity and quality standards.Make recommendations to enhance the existing Call Center operations. Act as liaison between the customer and other departments and systems. Assist Call Center in achieving required Call Center goals and industry requirements. Perform other duties as assigned.
Punctual, regular and consistent attendance. Ability to work any shift as well as overtime when needed.

Punctual, regular, and consistent attendance.

Required Skills:
Educational/Knowledge Requirements: 2-year degree or equivalent experience in call center, customer service or technical support experience/or the recognized equivalent in work experience or a combination of work experience and education. Qualifications:Demonstrated experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware. Familiarity with MAC and Windows operating systems. E-Mail and basic troubleshooting experience required - Proficiency with WWW and Internet. Ability to listen and interpret the needs of customers. Ability to work independently to resolve customer problems or complaints. Demonstrated courtesy and patience in customer service. Strong written and oral communications skills. Vision Ability Close vision, peripheral vision and ability to adjust focus.