Home Service Tech - Developing

CITY/STATE: Gainesville/Jacksonville, FL 32653 TYPE: Full Time, Employee CATEGORY: Installation/Maintenance/Repair REFERENCE CODE: 7060.1072 Fast paced, innovative, energizing. These are a few words to describe the exciting work environment Cox Communications creates in the many communities we serve. Beyond focusing on customers and communities, we are committed to treating our employees with integrity, dignity, and respect. In return, we expect our folks to be team players while making individual contributions, to continue learning and developing, and to try innovative ways of doing business. At Cox Communications, diversity is a critical part of our culture, values and business operations. This diversity of people, products and partners naturally stimulates a diversity of perspectives, which helps create an enviable company culture and enhance the growth and vitality of all Cox stakeholders. We invite you to explore what we have to offer. Home Service Tech - Developing Gainesville/Jacksonville, FL 32653 Description:*Candidates in the Gainesville and Ocala, FL area will be highly considered. There are no relocation benefits. Support the growth of the system by assuring the quality performance of the installation and technical services of all Cox Communication products. Ensure the quality of services provided to end users meets or exceeds established standards. Coordinate with all functional departments (both corporate and system) regarding the optimization of overall business efforts.1-Installs, disconnects, troubleshoot video, high speed internet services and telephony services.2-Drives company vehicle between office, warehouse and work sites and maintains company vehicle.3-Educates customers regarding their existing and new services and informs them about other Cox services and sells additional services to customers.4-Complies with all safety procedures and policies.5-Plans daily route, requisitions equipment and supplies and stocks vehicle.6-Resolves customer complaints.7-Ensures quality of processes, programs and customer satisfaction8-PHYSICAL REQUIREMENTS:9-Ability to carry and use tools and equipment10-Ability to complete documentation, and inspect, install, and repair materials and equipment11-Ability to locate work sites12-Requisite ability required to drive motor vehicle13-Adequate ability to distinguish different colors of wire14-Ability to communicate in person and by telephone15-Ability to bend, stoop, and crawl16-Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder17-Ability to climb ladders and/or utility poles and work in high places18-Ability to work in small places (such as crawl spaces and attics)19-Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat20-Ability to work outdoors*Candidates in the Gainesville and Ocala, FL area will be highly considered. There are no relocation benefits. Typical Training / Experience - HS diploma, GED or relevant work experience; 0-2 years of experience in area of responsibilityDept/Org Scope & Impact - Entry level support role requiring basic skills; can perform some of the basic tasks within the function; some impact at the job or department levelProblem Complexity - Performs simple, routine work; Selects correct processes from clearly prescribed rules, past practices, or instruction; Seeks advice and guidance on non-routine or problem areas from supervisor. Any deviations from the norm are cleared by the supervisor/managerAutonomy - Under close supervision, exercises limited latitude/independent judgment; Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor/managerKnowledge - Assignments require minimal knowledge beyond the assigned work; Demonstrates correct understanding of routine aspects of workQualifications:*Candidates in the Gainesville and Ocala, FL area will be highly considered. There are no relocation benefits. Typical Training / Experience - HS diploma, GED or relevant work experience; 0-2 years of experience in area of responsibilitySalary/Benefits: Salary commensurate with experienceMedical, Dental, Vision, 401K, Tuition Assistance, Discount ServicesJob Location: Gainesville/Ocala, FLJob Number: 28272Company URL: http://www.cox.com/CoxCareer/Company Profile:As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best.