Data Support Specialist

Iridium Satellite LLC, a privately held company, is the only provider of truly global satellite voice and data communications solutions with complete coverage of the entire Earth including oceans, airways and even Polar Regions. Iridium delivers reliable, secure, real-time, mission-critical communications services to and from areas where landlines and terrestrial-based wireless services are either unavailable or unreliable.

Summary of Responsibilities:Provide second level data support to Service Partners and internal customers.Perform level one support to data inquiries submitted through our web site.Resolve data and computer hardware/software related issues through in-depth troubleshooting/technical assistance.Provide "use of software" instruction to Service Partners.Identify software issues and create or apply solutions when available.Maintain tracking documentation in a database with detailed problems/resolution information.Own issue resolution from cradle to grave by monitoring unresolved issues and requests to ensure prompt resolution.Create/modify technical support documentation.Train Service Partners for level one data technical support and internal customers.Participate in team projects consisting of testing and rollout of new products/services that enhance the quality and efficiency of our support structure.


Qualifications:

Support Specialists must have at least 2 years experience with the following:Call center experience in a technical or telecommunications environment.Wireless, paging, telecommunications industry experience preferred.BS/BA degree preferred, certifications (A+, Network+, MCSA, etc), or equivalent work experience.Extensive experience/knowledge of Microsoft Operating systems such as Windows 9x, NT, ME, 2000, XP and Vista (Linux and Mac a plus).Knowledge of applications including, but not limited to: Dial-up Networking, AT commands, Hyper Terminal, Email clients, Networking & Protocols, Internet, and Registry settings preferred.Exceptional customer service & communication skills, both verbal and written.Organizational skills with the ability to multi-task and prioritize.Excellent analytical and problem solving skills.Self-motivated.Able to work in a fast paced environment, while always maintaining a positive attitude and work effectively in a team environment.Bilingual/multilingual a plus.Must be flexible to work any shift required plus participate in an on-call rotation to support a 24x7 environment

Education Level:

Four-year degree in Computer Science/Engineering/Technology related fields or an equivalent combination of education and experience.

To submit resume and complete on-line application please go to:  http://www.iridium.com/about/careers.php

Iridium provides employees with excellent compensation including a bonus incentive plan and a first-rate benefits program including medical, dental, vision, employer paid life insurance and employer matching 401(k) plan.

Iridium Satellite LLC supports a drug-free work place.  We are an equal opportunity employer.