Customer Account Mgr III

Customer Account Manager III

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video, and data services.  The company's employees are committed to the "Spirit of Service" and providing world class services that exceed customers' expectations for quality, value and reliability. Customer satisfaction and winning customer’s continued business and loyalty is what helps make our company what it is today.

Work Group: Business Markets Group – Mid Markets

Classification: Regular Full Time

Location: Denver, CO

Typical Work Hours: Employees are expected to work at least forty (40) hours per calendar week

Job Responsibilities: In this INSIDE BUSINESS TO BUSINESS SALES position the Customer Account Manager III (CAM III) will have a strong focus on revenue retention, revenue growth and sales growth of Qwest’s share of the customer’s business. This will be done through account relationship and management. The CAM is expected to build the relationship, securing new revenue via many methods including, identifying new locations for existing customers, growing our share of the customers overall spend, adding our products and services as well as winback opportunities.

The CAM is responsible for expanding existing market share with customers by selling/up selling the entire Qwest portfolio of products/services. Essential duties and responsibilities include:

· Meeting and exceeding annual sales targets and revenue quota by effectively managing time to meet daily prospecting sales and retention activity

· Owning the relationship with customer base, by understanding customer’s needs – KNOW, Retain and GROW.

· Understanding customers’ business drivers and advising the customer on products and services that apply to their business needs

· Maintaining a funnel of qualified leads sufficient to meet monthly quota

· Maintain accurate profile information for all customers

· Leverage relationships within existing base of customers to assist positioning with other contacts.

· Understand the processes, products and services and be able to explain to non technical business customers so that they understand the business application

· Developing and delivering customer proposals

· Working collaboratively with other Qwest groups/departments to quickly resolve customers concerns

· Working cross-functionally with other business departments/leaders within and outside of Qwest

· Maintaining a business professional work environment

Basic Qualifications:

· 2+ years Business to Business inside/outside sales experience

· Prior account management experience with a history of working to retain and grow existing accounts

· Strong oral and written communication, analytical, problem solving and closing skills

· Proficiency with MS Office (Word, Excel, PowerPoint)

Preferred Qualifications:

· 1+ year of Telecommunications sales experience

· Associates or Bachelors degree

· Demonstrated stable track record of success in Sales

· Previous experience calling into customer base

· Prior cold calling experience

· Previous experience forecasting sales revenue

Take the next step to a great career with Qwest!



Please submit your resume via this website.



Qwest Corporation is an Equal Opportunity Employer.



Any Offer of employment is contingent upon the results of a pre-employment drug test and background check.



The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.