Customer Account Executive, Malden, Massachusetts - Part-time

Available Schedules: Part Time Schedules = 4 weekdays + Saturday

TWRF 8:00am - 12:00pm
Sat 8:00am - 2:00pm

MWRF 9:30am - 1:30pm
Sat 7:30am - 1:30pm

MTRF 9:00am - 1:00pm
Sat 7:00am - 1:00pm

MTWF 8:30am - 12:30pm
Sat 8:30am - 2:30pm

MTWR 9:00am - 1:00pm
Sat 7:00am - 1:00pm

Responsibilities:
Process customer transactions and respond to inquiries in a responsive, timely and accurate manner. Adherence to TCS schedule to achieve maximum customer satisfaction.
Consistently meet and exceed sales and service goals by ascertaining customer needs and interests, cross-selling and/or up-grading products and services. Set up installation appointments to meet revenue goals (and incentives).
Contribute to established team sales/service goals, team events, incentives in support of team success.
Build external and internal relationships through exceptional problem solving, ownership and follow through.
Inquire about customer dissatisfaction and attempt to resolve customer problems to be a responsible and accountable professional.
Initiate customer research requests, working with the Help Desk to ensure first call resolution to customer inquiries or problems. Gather necessary information and/or documentation to complete the customer transaction to adhere to standards.
Assist other Customer Care Professionals by sharing information and experience to achieve maximum professional growth and development
Utilize troubleshooting skills to resolve customer service problems and to minimize unnecessary truck rolls.
Punctual, regular and consistent attendance.
Ability to work overtime as needed.
Perform other related responsibilities as assigned.
Punctual, regular, and consistent attendance.

Required Skills:
High school diploma or equivalent and/or equivalent experience.
1-3 years experience providing superior customer care
Professional demeanor and excellent telephone skills.
Strong selling ability with a customer focus.
Excellent verbal communication and interpersonal skills.
Highly motivated to provide superior customer care.
Demonstrated history of high performance and contribution to team success.
Strong organizational, problem-solving and troubleshooting skills.
Knowledge of the business, services and products offered.
Knowledge of PC's required and related technology/software preferred.