Customer Account Executive II, Santa Rosa, CA

West/North Bay

This position is located in San Rafael, CA.
May perform any or all of the following duties.) *Handle large volume of incoming customer inquiries, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction. *Answer customer questions regarding billing and/or problems. *Correct errors and discrepancies on customer billings as necessary. *Prepare work orders for maintenance requests after determining if field visit is required and ensure appropriate follow-up procedures are met. *Service as a sales representative to sell complete packages of existing cable services. *Perform billing and posting of customer accounts. *Input customer orders and data into CRT. *Perform other related duties as assigned. Work in a face to face enviornment at our cable stores to personally assist customers. Excellent communication skills. Willing to travel to other systems as needed. You must be punctual, regular and consistent with attendance. Punctual, regular, and consistent attendance.

Required Skills:
Must successfully pass a pre-employment background check and drug screening.
•Frequent to continuous use of computers and phone system.
•Frequent to continuous sitting; some bending and reaching
*Must be able to lift up to 50 lbs

EDUCATION: High school diploma or equivalent and four to six years customer service experience, or Associate's degree and 2-3 years experience, or Bachelor's degree and 1-2 years customer service experience or 1 year of fully satisfactory CAE I experience. Computer knowledge necessary.
Bilingual a plus.
EXPERIENCE: Good written and oral communication, interpersonal and problem solving skills.