Customer Account Executive (CAE) Generalist (West Palm Beach,Florida) NC50632174

Southern Division/West Palm Beach Call Center

Summary: Interacts with customers to handle billing, service, and sales aspects of the business in such a way that the CAE relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customer's and the company's interest.

Duties and Responsibilities:
-Demonstrates active listening skills to assure mutual understanding of customer's concerns/comments.
-Builds professional rapport with the customer by listening to understand and being clear and articulate in your verbal and written communications.
-Effectively communicates information, minimizing the need for future contacts. Interprets, translates, explains, and provides applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and service problems.
-Represents Comcast in a positive, professional, and ethical manner while working to exceed customers' expectations while minimizing need for further escalation.
-Takes ownership and accountability that serves to help and facilitate successful outcomes per customer requests, up to and including responsible escalation.
-Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests and in accordance with business goals.
-Be accurate with order processing to assure minimum errors or consequential issues in fulfilling orders.
-Demonstrates a strong ability to analyze and solve problems regarding billing, service, or sales issues.
-Thinks, acts, and informs customer and manager as appropriate.
- Other duties as assigned.

Punctual, regular, and consistent attendance.


Required Skills:
-One to two years of customer service experience in a high-contact, service-related environment, preferred.
-Working knowledge of how to navigate in a Windows environment. [Proficient PC skills in a Windows environment.]
-Proven mathematical ability to calculate basic transactions.
-Flexible to work shifts, evenings, weekends, holidays, and overtime as required.
-Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
-Strong interpersonal skills
-Demonstrated ability to establish and maintain effective relationships with customers.
-Proven ability to maintain composure in stressful situations.
-Basic listening skills with demonstrated ability to obtain key information to assess customer needs and resolve service problems.
-Willingness to sell Comcast products and services that match the needs of the customer and the company's business goals

Education:
High school diploma or GED

Comcast is an Equal Employment Opportunity