Customer Account Executive, Baltimore, Maryland

Comcast founded in 1963, has grown into one of the world's leading communication and entertainment companies focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming over 250 cable channels, including popular channels like E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives.


Position Summary: To maximize the sale and retention of cable products to new and existing customers by meeting or exceeding specific departmental and individual goals. Accommodate a full range of customers' requests, inquires and complaints via Call Center phone or the lobby. Major Duties: (May perform any or all of the following duties) Handle medium volume of calls or lobby traffic, covering customer services in a prompt and professional manner, obtaining all information for resolution of transaction. Answer customer questions regarding billing, service problems, products and features. Correct errors and discrepancies on customer billing as necessary. Target customer's interest with a variety of products and service offerings. Prepare work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met. Perform billing and posting of customer accounts, may include reconciling of cash in lobby environment. Resolve delinquent account balances. Obtain assistance from Coordinator or Supervisor for complex inquires. Represent Comcast in a professional and positive manner in all situations. Punctual, regular, and consistent attendance. Perform other duties as assigned.

Required Skills:
Preferred Qualifications: Ability to prove and the sell the appropriate level of cable service to customers. Demonstrated courtesy and patience in customer service. Ability to listen and interpret the needs of customers. Ability to use personal computer and software applications. Ability to work independently to resolve customer problems or complaints. Foreign language a plus. Education: High School diploma or equivalent. Experience: Minimum 6 months high volume telephone or face-to-face customer service experience or the recognized equivalent in work experience or a combination of work experience and education. Working Conditions: Fast paced often high-pressure office environment. Ability to manipulate objects such as pen, keyboard and mouse. Ability to wear telephone headset. Ability to occasionally lift and carry 20 lbs or less. Must travel to work in inclement weather. Exposure to moderate noise levels. Vision ability: Close vision, peripheral vision and ability to adjust focus. Ability to work overtime as needed.