Contact Center Project Manager

Company is a full-service provider of converged network, IP telephony & contact center solutions seeking Project Managers who would be responsible for leading project teams in the implementation of structured cable, voice, and data networks from the planning stages through execution and follow-up. They are a converged solutions provider delivering infrastructure professional services, management applications and operational maintenance services. They design, implement and maintain high-availability converged networks and customer contact centers. Their technical design and engineering staff is one of the largest and most talented in the New York Metro area and they are one of the few solution providers that can provide a full complement of certified in-house project management, data and system design, software specialists and system technicians. Their technology expertise includes IP Telephony, Contact Centers, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless as well as their patented leading systems management application. They also offer a creative work environment and a competitive salary and benefits package.

 

Skills should include:

 

· The successful candidate will be a motivated, results oriented team player who wants to work with cutting edge technology in a fast growing, innovative, and dynamic company.

· The ideal candidate would have a strong background in Cisco products.

· Manage the communication of cross functional teams toward the successful delivery of contact center,cable, voice and data projects

· Work with Engineering team to create required deliverables for all project lifecycle phases, including requirements, design documents, specification, cost and resource estimating, project planning and scheduling, implementation, rollout and maintenance

· Track project progress and report status on a regular basis to the customers and the company

· Facilitate weekly meetings, publish decisive meeting minutes that control and drive the project forward.

· Suggest solutions, and act decisively when necessary to advance a project

· Oversee smooth installation and operation of mission critical networks and act as liaison between the customers, the project team, and the company

· Manage relationships with vendors, sub-contractors, partners and clients

· Ensure compatibility between network products by gathering the necessary data and/or developing the necessary test scenarios with the project teams

· Manage and follow up on multiple concurrent projects and tasks on tight deadlines

· Act as a leader on projects to drive team progress to completion

· Manage projects budgets for both labor and material and provide an estimate to completion for each project on a regular basis

· Conduct project reviews on completed projects documenting financial status, lessons learned and making recommendations for improvement

 

Requirements:

 

· Five to ten years experience in leading mid- to large-scale network or telephony implementation

Projects and specifically multi-location contact centers

· Background and experience with Cisco IP Telephony, IP Contact Center, Security and underlying Cisco technologies very helpful

· Strong written and interpersonal communication skills including the ability to communicate between technical and non-technical personnel

· Multiple large system installations (1,000 lines plus)

· Large contact center installs

· Fortune 100/500 customers

· Cisco contact center experience (large)

· Strong organizational skills

· Comfortable with OSI model

· Familiarity with project management procedures and methodology

· PMP certified or in progress

· Telephony background

· Accountable for timely completion and delivery

· Developing work plans and schedules

· RCDD preferred

· BS/BA degree preferred

 

This is a telecommuting position.