Communications Technician -Southfield, MI (NC50579082)

North Central

Perform requested and non-pay disconnects, and changes of service, while adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer pre-wire single dwelling units and multiple dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of moving in. Perform service calls. Troubleshoot the drop from the tap to the customer's equipment. Perform CLI Ride-outs. Install and remove converters in order to provide customer with upgrades or downgrades in service. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties. Review all requested services with the customer in order to ensure understanding and agreement.Inspect existing ground or make new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage. Complete associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is checked in. Determine acceptability of service by reviewing picture quality following installation of cable service in order to provide the best possible service for the customer. Provide the customer with materials regarding channel line up, use of converter and company policies as they relate to the customer as well as demonstrate these skills in order to educate the customer on the use of the equipment and company guidelines. Properly operate and maintain installation/service tools and equipment. Report need for vehicle repair or service when required and/or prescribed. Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Apply knowledge and skills of training on the job in order to prepare for transition to CommTech 3. Perform other duties as requested by supervisor in order to achieve departmental goals and objectives. Punctual, regular, and consistent attendance.

Required Skills:
Operational Competencies: - Ability to use basic installation tools and hand tools - Ability to perform job from high places (on ladders and/or poles) - Ability to comply with safety procedures and requirements - Knowledge of basic mathematics - Ability to communicate with customers in a clear and straight forward manner - Ability to work independently Training/Licenses/Certifications: -Valid drivers license and satisfactory driving record -High school diploma or equivalent Work Environment/Physical Activities: - Climb poles, and ladders 18 to 20 feet above ground, as determined by the system's requirements -Lift and carry loads of 70 lbs. or more - Work in crawl spaces or attics - Work while standing 50 - 70% of the time - Drive company vehicle in a safe and responsible manner -Work and travel in inclement weather - Must be available to work overtime including weekends, evenings and holidays - Ability to manipulate objects such as pens, keyboard and mouse Core Competencies: Customer Focus: Able to communicate courteously and pro-actively; able to learn customers' short term and long term needs; see issues from customers' position, and recommend products or services; able to promote customer focus in employees and develop partnerships with customers. Conceptual Thinking: Able to apply common sense, theory and experience to decision-making; able to recognize similarities between past and present situation; able to identify key issues or use inductive reasoning in complex situations. Action Orientation: Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities. Listening, Understanding, and Responding: Able to use active listening skills or attend to non-verbal cues to better understand others' perspectives, behaviors or motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding and respond to objections successfully. Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.