Communications Technician 2 - Sterling Heights, Michigan

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Comcast founded in 1963, has grown into one of the world's leading communication and entertainment companies focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming over 250 cable channels, including popular channels like E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives.


Comcast's Technical Operations department completes the installation and service work for all of Comcast's world class products - Digital Cable, Comcast High Speed Internet (CHSI) and Comcast Digital Voice (CDV). The Technical Operations department strives to provide superior customer service while getting the job done right the first time.

The Communications Technician position will install and service all Comcast products and will support Comcast's Credo by being the company to look to first for the communications products and services that connect people to what's important in their lives.

This position will also uphold Comcast's core values through the following Touchstones: Ethics, Quality, Flexibility, Diversity, Employee Focus and Enthusiasm.

Finally, and individual selected for this position must embody Comcast's Promise to entertain, inform and empower our customers while enriching our communities.


Work performed will be as follows, disconnects, reconnects, demonstrated ability to explain all services offered by Comcast. Full installations, pre-wire, verification surveys, converter swap or pick-up, reconnect, advance analog installations, and service calls. Ability, attitude, motivation and skills will be assessed. Demonstrates professionalism, a commitment to standards of excellence and the customer service philosophy of Comcast. Will be required to work both indoors and outdoors, may climb ladders and telephone poles. Must be able to lift up to 80lbs. and operate necessary hand tools and vehicles as required. Installs, reconnects, disconnects, adds and/or troubleshoots service for video, internet, and the Comcast voice services, CDP or Comcast Digital Voice, through either switched circuit, VoIP, or digital voice technology in compliance with National Electrical Code (NEC). This position requires a valid driver's license in good standing. Perform all other duties as assigned. Punctual, regular and consistent attendance.

Required Skills:
Education: High school diploma or equivalent. Experience: Highly desired skills are customer relations skills, organizational/project management skills, ability to handle multiple projects and be a strong team player. Must have a valid Michigan driver's license and a safe driving record. Must be able to fill out necessary forms and work orders and be able to read street maps. Ability to work overtime as needed. Solid performer or better. Comcast is an Equal Opportunity Employer.