Communication Technician (San Francisco, CA)

Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives.

Comcast has current openings for Communication Technicians in our San Francisco location. Comcast Communication Technicians install Comcast's products and services in our customers' homes.

The currently available shift is Friday through Monday, 7:30 am - 6:30 pm. Shift days and times are subject to change based on business needs.

Job Description:

Through classroom and field training learn the processes to:

Perform requested and non-pay disconnects, adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide requested services.

Pre-wire single unit dwellings in order to provide ready hook-up capabilities.

Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.

Inspect existing ground or make new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.

Complete associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer account once the work is checked in.

Properly operate and maintain installation tools and equipment.

Report need for vehicle repair or service when required and/or prescribed.

Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate.

Apply knowledge and skills of training on the job in order to prepare for transition to CommTech 2.

Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.

Punctual, regular, and consistent attendance.


Required Skills:
Operational Competencies:
Ability to use basic installation tools and hand tools
Ability to perform job from high places (on ladders and/or poles)
Ability to comply with safety procedures and requirements
Knowledge of basic mathematics
Ability to communicate with customers in a clear and straight forward manner
Ability to work independently

Training/Licenses/Certifications:
Valid driver's license and satisfactory driving record
High school diploma or equivalent

Work Environment/Physical Activities:
Climb poles and ladders 18 to 20 feet above ground, as determined by the system requirements
Lift and carry loads of 70 lbs. or more
Work in crawl spaces or attics
Work while standing 50 - 70% of the time
Drive company vehicle in a safe and responsible manner
Work and travel in inclement weather
Must be available to work overtime including weekends, evenings and holidays
Ability to manipulate objects such as pens, keyboard and mouse

Customer Focus:
Able to communicate courteously and pro-actively; able to learn customers; short term and long term needs;
see issues from customers; position, and recommend products or services; able to promote customer focus
in employees and develop partnerships with customers.

Conceptual Thinking:
Able to apply common sense, theory and experience to decision-making; able to recognize similarities between past and present situation; able to identify key issues or use inductive reasoning in complex situations.

Action Orientation:
Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.

Listening, Understanding, and Responding:
Able to use active listening skills or attend to non-verbal cues to better understand others; perspectives, behaviors or motivations; able to empathize with others; needs and respond sensitively; able to use good judgment when responding and respond to objections successfully.

All applicants are advised to view the Realistic Job Preview for this position at the following website: http://www.comcast.com/communicationstechnician/

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.