Collections Representative 2 - Springfield, MA

NorthCentral Division

Communicate with customers in various stages of collections in an effort to maximize collections results and minimize collections expense. Provide superior customer service by building relationships with customers and adding value to every interaction.

Answer incoming phone calls from customers that we have left messages for or sent letters to by responding to inquiries in a responsive, timely, accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
Process customer care referrals for customers that are requesting extensions, and assist CAE's and other collection reps. by sharing information and experience.

Punctual, regular, and consistent attendance.

Required Skills:
High School Diploma or equivalent. One to three years of related experience.
Collections experienced preferred.