Clerk, Sales

About Us
Time Warner Cable owns and manages cable systems passing approximately 26 million homes in 33 states. The Company has 14.7 million customers for its video, high-speed data and residential telephone services. This includes 13.3 million basic video subscribers and more than 7 million customers who purchase at least two of the Company's primary services. Time Warner Cable operates some of the most technologically advanced and best-clustered cable systems in the country, with nearly 85 percent of the Company's customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. It is the largest cable provider in the nation's two largest cities, Los Angeles and New York, and the second largest cable operator in the country. The Company's history has been one of innovation, including pioneering fiber-coaxial technology that set the industry standard and launching the nation's first high-speed Internet service, Road Runner, in 1996. Time Warner Cable leverages its leadership in innovation and quality customer care to deliver other advanced products and services such as video-on-demand, high-definition television, and digital video recorders, and also delivers innovative communications solutions to business customers. Time Warner Cable is an Equal Opportunity Employer M/F/D/V.

POSITION: SALES CLERK
DEPARTMENT: MARKETING

PURPOSE: To provide customers with clear and accurate information regarding company services and billing via telephone. Receives messages for Residential Account Executives and assists in the completion of work orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answers and responds to telephone inquiries from customers and potential subscribers regarding subscriber services, billing, pricing, and channel line-up.
Enters subscriber information into the computer terminal regarding scheduling, billing, disconnecting accounts, account transactions, and personal information.
Addresses converter boxes through the computer as Residential Account Executives call in orders.
Checks in and verifies accuracy of work orders completed by sales personnel by verifying campaign and service codes and by matching them against daily logs. Enters completed work orders into computer.
Assists in maintaining reports for various marketing projects.
Assists with the tracking of sales contests by manually counting the number of sales which each Residential Account Executive completes.
Assists Residential Account Executives with current promotions.
Assists Supervisor(s) and Manager with problem resolution for customers and with other internal departments.
Stocks and replaces product information brochures and forms in the information center.
* Type letters and various status reports and files documents.
Proofreads payroll logs against daily activity logs to ensure their accuracy.
Clears converter boxes which need to be returned to the warehouse by matching converter box numbers to subscriber accounts.
Assists Marketing and Sales Departments with promotions and informational tasks.

JOB-RELATED QUALIFICATION STANDARDS:
Must possess a working knowledge of Microsoft Word, Excel and the ability to learn Outlook.
Must be able to learn ACSR system for order entry and customer QC.
Must have complete familiarity with keyboard and accurately type 30 wpm.
Must possess strong customer service skills and proofreading skills.
High school diploma or equivalent required.
Computer data entry experience preferred.
Must possess strong verbal communication skills including the ability to appropriately respond to customer inquiries and complaints.
Must be able to present information to other Division departments in a comprehensible manner.
Bilingual preferred but not required.
Must possess basic math skills including the ability to add, subtract, multiply, and divide numbers accurately.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V