Call Center Supervisor (Video)_Voorhees, NJ (50228314)

IT'S MORE EXCITING HERE

Comcast, founded in 1963, has grown into one of the world's leading communication and entertainment companies - focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming - over 250 cable channels, including popular channels like - E!, Sportsnet, Exercise TV, The Golf Channel and more.

Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives.


MAJOR DUTIES: (May perform any or all of the following duties.)
-Ensures competence and continuity of qualified customer service representatives through optimum selection, training and development, appraisal and motivation techniques. *Monitor employee performance and service to customers.
-Ensures high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands.
-Provides guidance and/or help to customer service representatives in resolution of difficult subscriber questions and/or problems.
-Review, verify and request refund and/or adjustment requests.
-Ensures achievement of all system, team and individual Customer Service goals and standards. -
Communicates sales and marketing programs to staff.
-Responsible for administrative aspects including reporting, time sheets, schedule adherence, etc. Punctual, regular, and consistent attendance.

Required Skills:
Bachelor's degree in related field and one to three years related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE:
--Our Supervisor candidate should be familiar with both Microsoft and Apple/Mac Operating Systems.
--At least one year of supervisory experience
--Excellent knowledge with the Microsoft Internet Explorer, Microsoft Outlook and Outlook Express.
--Comfortable with basic network technology specific to TCP/IP Ability to read and interpret documents such as safety rules, operating and instructions, and procedure manuals.
--Ability to write routine and correspondence.
--Ability to speak effectively to customers and employees of organization.
--Ability to calculate figures and amounts as discounts, interest, commissions.
--Ability to work a flexible schedule including weekends/evenings.