CAE Generalist Champaign Illinois

. Provides inbound telephone support via a proprietary computer system to customers experiencing technical difficulties and equipment problems in order to reduce service calls and improve customer satisfaction.
. Initiates upgrade of current service and sell our products and services.
. Communicates with customers in order to respond to billing questions; resolves service concerns; provides rate and programming information.
. Researches status of installation and service calls in order to resolve customer complaints; researches misapplied payments, billing and service adjustments.
. Explains customer billing in detail to give customers a clear understanding of charges.
. Enters account information into billing system in order to accurately execute customer orders, schedule installs and trouble calls, and document customer accounts on a daily basis
. Meets minimum requirements in the areas of Sales, Quality and Productivity by efficiently answering and handling calls
. Meets or exceeds departmental telephone response standards to maintain NCTA and FCC requirements
. Performs other duties as assigned.
. Must be available to attend a paid phased-training course.
. Must be able to work all shifts, including evenings, weekends and holidays.
. Must be prompt, punctual and have regular attendance.


Required Skills:
. 2 years of solid call center experience or 2 years exceptional customer service with sales experience.

Other Critical Skills:
. Must be PC proficient.
. Must be able to multitask in a fast-paced environment.
. Must possess strong oral and written communication skills as well as exceptional listening, interpersonal and problem-solving skills.
. Must be able to sell
. Must pass our basic skills tests.
. Must be available to work evenings, weekends and holidays.

Ability to work overtime, as needed. Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.