Bilingual Customer Service Representative (Engilsh/Spanish)

p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } p> Responsibilities Do you enjoy variety in your work, but structure in your work life? Then, launch your high-growth Verizon Wireless career as a Customer Service Representative. If you get excited about solving problems and take pride in creating outcomes that are positive for your customer, your company, and yourself, this is the opportunity for you.CUSTOMER SERVICE REPRESENTATIVE What if you could get to know all about the wireless industry, master valuable product knowledge, and learn everything you need to excel? You can, when you join our team. One of the great things about starting as a Customer Service Representative is that you'll acquire the knowledge and experience you need to advance professionally.Day to dayOf course, providing the very best service means always being available to talk to our customers. When it comes to the number and variety of calls you'll receive, no two days are the same. This morning, you might be explaining charges to a customer who has just received his/her first bill. Tomorrow afternoon, you could be addressing technical issues about one of our products, or referring customers to our technical service team. Next week, you may help solve a problem and transform a frustrated customer into a happy one. This is in many ways, a powerful position and a great place to start a Verizon Wireless career. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Qualifications We're looking for a year of customer-service experience, and a college degree is a plus, but we also need a unique kind of person-someone who is punctual, dependable and organized. Your ability to work with multiple computer applications, while talking to customers, is a necessity. But most important, you must enjoy listening to, analyzing and solving problems. You'll need to think on your feet, ask targeted questions, anticipate needs, and start fresh with every customer. Our goal and focus with our customers is total account servicing and first call resolution. This includes important things like making educated and valuable recommendations to our customers about products and services and proactively identifying opportunities to upsell our products and services that best fit with the customer's spoken and unspoken needs. You're the reason that customers who choose us, stay with us. You're the voice of Verizon Wireless.BenefitsOpen a world of opportunityBecause Verizon Wireless products and services are cutting-edge and always changing, our people need to keep learning and growing to stay at the top of their game. So, we provide award-winning training and continuous learning, as well as generous tuition assistance that will help you complete your degree.At Verizon Wireless, the company with the nation's most reliable network, we understand that our customers are the reason we're in business. And, the people who provide them with first-rate service deserve the richest rewards we can offer, including industry-leading benefits: * Competitive compensation - $12.98 per hour * Shift differential of 10% for shifts Mon-Sat that start at 2 p.m. or later (Equals out to $14.27 per hour based on the $12.98 compensation rate)* Shift differential of 35% for any shift on Sundays (Equals out to $17.52 per hour just for working on Sunday based on the $12.98 compensation rate)* Additional $1500 per year for Bilingual Employees* 18 weeks of paid training* Tuition Assistance (Up to $8,000 per year for full-time employees)* On-Site College Degree Programs* Long Term Savings Plan (Profit Sharing and 401K)* Annual Short Term Incentive Bonus* Comprehensive Medical and Dental Benefits from Day One (including prescription and vision care)* Paid Vacation, Holidays and Personal Days* Convenient Location* Fully Staffed Fitness Center* Full Service Cafeteria* Phone/Service Discounts* Opportunity for Advancement * Employee discounts on Child Care, Automobiles, Mortgages, Tuition, Computer Systems, various Retailers and more!**Must have a high school diploma or GED****Must successfully pass an extensive background check****Must successfully pass a drug screen test** We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.