Bi-Lingual Coordinator -Customer Service

p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Responsibilities Bi-Lingual Coordinator - Customer ServiceClass start October 13, 2008(1) Primary function is on-line Associate handling Bilingual (Spanish) inbound service calls in a variety of queues.(2) Handles situations, which may require adaptation of response or extensive research. (3) Assesses needs and suggests/promotes alternative products and services. (4) Works independently and handles situations, which may require adaptation of response or extensive research. (5) Efficiently handle multiple call types (Technical Support, Ez Move, etc.)(6) Strives for first call resolution on every call and is accountable to resolve the call in its entirety.(7) Assesses needs and suggests/promotes alternative products and services. (8) Uses resources for information gathering, rerate and other calculations. (9) Act as a role model by demonstrating strong communication skills, work ethics and sound judgment in the application of policies, procedures and guidelines. (10) Assist in other departments or workgroups as needed. (11) Assist with special projects and serve as SME on various projects (Must be meeting or exceeding current performance targets.) Note: Anyone on active discipline will not be selected for special tasks other than primary function. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Qualifications ****MUST BE FLUENT IN SPANISH***** Good negotiation skills with in-depth knowledge of roaming, billing and payment options, Tier 1 troubleshooting, enhanced services and equipment programming and problem-solving * Willingness to work flexible schedules to provide coverage for the call center during all hours of operation. * Exceptional communication (verbal & written), negotiation and independent decision making skills.* Ability to prioritize and manage multiple tasks.* Models core values in daily interactions with customers and employees at all levels * Strong working knowledge of center processes and procedures with attention to detail * Self-motivated, creative, flexible, willing to take initiative and be accountable for actions. * Excellent organizational and time management skills. * Demonstrated effective leadership and interpersonal skills* MTAS, MARS and Remedy knowledge a plus We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.