Assoc. Sys Admin

CATEGORY: IT/Software Development REFERENCE CODE: 6985.1072 Fast paced, innovative, energizing. These are a few words to describe the exciting work environment Cox Communications creates in the many communities we serve. Beyond focusing on customers and communities, we are committed to treating our employees with integrity, dignity, and respect. In return, we expect our folks to be team players while making individual contributions, to continue learning and developing, and to try innovative ways of doing business. At Cox Communications, diversity is a critical part of our culture, values and business operations. This diversity of people, products and partners naturally stimulates a diversity of perspectives, which helps create an enviable company culture and enhance the growth and vitality of all Cox stakeholders. We invite you to explore what we have to offer. Assoc. Sys Admin Atlanta, GA 30302 Description:Systems Technician will be responsible for daily support and monitoring of all production systems/services. The technicians will act as the tier 4 escalation level for customer support issues, and will handle and document all systemic services problems, including troubleshooting, before escalating to the primary system owner for resolution. Systems Technicians will work in the 24x7 Data Operations Center.1. Act as 4th level support for customer support issues.2. Carry out procedures created by Systems owners to attempt to rectify customer problems.3. Thoroughly document and track all issues in trouble ticketing system.4. Insure compliance with, and implementation of, approved policies, procedures, and Systems Support objectives, including system uptime.5. Serve as point of contact for first level support for all issues.6. Responsible for proper documentation and timely disbursement in support of daily operational activities.Typical Training / Experience - Typically requires BS/BA or Associates degree in related discipline. Certification may be required in some areas; Generally 0-2 years of experience in related field OR MS/MA/MBA or law degree and generally 0-1 year of experience in related fieldQualifications:1 years experience in NOC or help-desk environment.Basic familiarity with SUN Solaris systems administration.Basic understanding of common Internet service protocols: DNS, POP-3, IMAP, SMTP, HTTP, NNTP, LDAP, DHCP, VoIP etc.Basic understanding of IP networks.Familiarity with trouble ticketing system such as Remedy.Familiarity with Web-based applications.Familiarity with Windows-based operating system and applications.Familiarity with Six Sigma concepts and SPC.Degree in Engineering, Computer Science, or equivalent experience.Strong oral and written communications skills.Salary/Benefits: Salary commensurate with experienceJob Location: Alpharetta, GAJob Number: 6985Company URL: http://www.cox.com/CoxCareer/Company Profile:As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best.