AVAYA PBX Administrator

QinetiQ North America's Mission Solutions Group provides mission-critical engineering, IT and security support services to customers in the space, security, defense and intelligence communities. With decades of mission experience supporting U.S. defense and security programs, we're trusted to deliver responsive solutions to the toughest challenges.

From ensuring the success of NASA space launches to securing the information networks of our Defense and civilian agency customers, we understand how to translate complex system specifications into mission solutions.

We help our customers meet the challenges of:Enterprise and Embedded IT Solutions Systems Engineering, Operations, and Acquisition Solutions Hardware and Software Design, Engineering, and Integration Solutions Information, Program, and Technology Security Solutions Intelligence and Counter-Intelligence SolutionsWe proudly support Defense and Intelligence customers as well as those in NASA and other civilian agencies.

Job DescriptionThe AVAYA PBX Administrator performs implementation planning and system administration/maintenance for: voice switches (including VoIP) and multiple PBX systems (G3R, S8100, G3SI, S8500, S8720 and Prologix); Intuity Audix; Modular Messaging; CMS; and eCAS.QualificationsThis position requires a Bachelors degree and 5 years of related experience.Required SkillsThe successful candidate will perform the following: ? Performed systems engineering on voice networking systems, including PBX, voice mail, conferencing systems, and Voice Over IP ? Have knowledge of networking architecture, including LAN, MAN, and WAN technologies and management. ? Familiarity with basic telecommunications law ? Administer and manage administration of Avaya switches, adjuncts, and ? Design/Manage/Coordinate telephone system installations/upgrades ? Maintain/Analyze/Repair malfunctioning service/equipment such as internal and external IP, ISDN PRI and BRI trunks/lines, analog lines, OPX (off premise exchange) lines, cabling (fiber and copper), telephones (Phone types: 2420, 2500, 4600, 8400, 6400 series and Polycoms), fax machines, cross connects (66 and 110), alarms/errors, routing tables, meet-me conference vdns/vectors, and trunks, CMS, eCAS, SecureLogix (server and appliances), Cisco data switches, Avaya voice switches, and Avaya voicemail systems. ? Extract/Analyze statistics on telephone and trunk usage. ? Serve as the primary technical point of contact for all telecommunication vendors (vendors include Avaya, Cisco, Verizon, Sprint, SecureLogix, Veramark, Solarwinds) Involves: analyzing requirements and available technologies, assessing costs/benefits, obtaining quotes, recommending solutions to upper management, configuration, and conducting vendor meetings. ? Maintain inbound and outbound call routing (dial-plan analysis, ARS, AAR, and UDP) ? Manage/Maintain SecureLogix ETM voice firewall ? Coordinate and perform MAC's for approximately 4000 users at multiple locations and participate in the analysis and resolution of network and telephony problems ? Monitor Call Accounting System and run reports as requested. ? Maintain MS Visio maps and multiple databases. ? Perform weekly/monthly backups for all phone and voicemail systems. ? Program ACD Call Centers as needed. ? Escalate trouble to telecom vendors and follow through to completion ? Required ExperienceThe successful candidate will have the following skills and work experience: ? A strong background in telecommunications knowledge, including network services, PBX and hybrid / key systems, and cable distribution systems. ? Minimum of 4 years working experience performing day to day operations (Moves, adds, changes/System Administration/troubleshooting of Avaya Definity, G3R, S8100, G3SI, S8500, S8720 and Prologix telephone systems.). Intuity Audix; Modular Messaging; CMS; and eCAS. ? SecureLogix knowledge, Cisco IOS knowledge, and technical writing experience. ? CMS System Administration experience, EAS Contact Center programming and report creation via CentreVu Supervisor desired. ? Manage and prioritize multiple activities and possess excellent abilities in oral and written communication and in people skills. ? Ability to communicate to all levels of management and be able to work with no supervision. ? Good project management skills. ? Working knowledge of MS Office Professional and a basic knowledge of financial processes. ? Call center experience. ? Working some weekends and nights possible, on call 24/7. Candidate will be required to pass a CBP BI.