Practice Technology Support Coordinator

 

Practice Technology Support Coordinator        

General Summary: Reporting to the Practice Support Manager, the Practice Technology Support Coordinator (PTSC) is responsible for daily supervision of the Practice Technology Support Group of the Practice Support Department.   The PTSC will coordinate all aspects of practice technology-related support, including supporting and advising caseteams on systems and applications including CaseNotes, Binder, LiveNote, and vendor sites; transactional practice support including closing sets, deal rooms, and extranets; training caseteams in necessary software and processes; coordinating with Practice Systems on internal development; and other practice technology-related support.  As supervisor of the Practice Technology Support Group, the PTSC assigns staff to projects and tasks; supervises, leads, trains, and mentors staff; manages personnel and administrative issues; and performs support tasks and quality control as necessary. Principal Duties and Responsibilities (Essential Functions): Responsible for daily administration of the Practice Technology Support Group of the Practice Support Department, including performing support tasks and quality control as necessary for tasks such as:

  Supporting and advising caseteams on systems and applications including CaseNotes, Binder, LiveNote, and vendor sites. Transactional practice support including closing sets, deal rooms, and extranets Training caseteams in necessary software and processes. Coordinating with Practice Systems on internal development; Other practice technology-related support. As supervisor of Practice Technology Support Group, supervises Practice Support Specialists, Senior Specialists, and temporary and contract staff in their essential duties. Coordinating with other Practice Support and IS groups to help support projects and caseteams as necessary, continuously evaluating and improving the level of communication and support. Assigns staff to projects and tasks, supervises, leads, trains, and mentors staff, and manages personnel and administrative issues. Stays informed regarding emerging products and technological solutions.

Job Specifications: Bachelor’s degree required At least three years of litigation or practice support experience, some managerial or supervisory experience is helpful Thorough knowledge of the litigation discovery process Highly developed organizational skills and attention to detail Able to handle multiple tasks simultaneously with a high degree of professionalism and client service orientation Knowledge of personal computers, including Windows XP and software presently utilized for information retrieval Excellent interpersonal and leadership skills Skilled at meeting strict deadlines under significant time and supervisory pressure Lotus Notes 6x, MS Office Suite, RealLegal Binder, Adobe Acrobat, thorough knowledge of and familiarity with hardware and standard litigation support software On site during normal working hours and available when necessary before or after normal working hours; a flexible schedule is required Ability to engage in off-site travel as required to meet the demands of the job and needs of the firm