Lotus Notes / Domino Administrator

Position: Lotus Notes / Domino Administrator
Location: Rocky Hill, CT, 06067
Duration: Min 3 months will go upto 12 Months contract

Job Description
Global Service-Centre- Technical Support – Service line Groupware
requires an additional resource for servicing Henkel's global
Domino-Notes messaging-collaboration- and mobile-device-environment
within international, single domain (approx. 230 servers, 39.000 users,
>5000 applications)

This Service-Engineer-Position should be staffed with a person on-site
of Henkel Rocky Hill’s campus. The candidate will act as a part of a
global team (team-members in Germany-Dusseldorf (DD), North America (NA)
and Hong Kong (HK) ).

He/She should be able to handle global tasks (including handover to next
shift) as well as specific projects (e.g. Standard R6 Mail template
Roll-Out, ww Service Optimization projects, Groupware Health-check) .
Even when acting in international team-activities, major focus would
lie in Servicing Americas time zone (North America, Canada, South
America)For specific projects and standard maintenance we require also
on-call-duty on weekends (from Friday evening -> take over duty from
Europe until Monday early morning ->  handover duty to HK)
The following tasks should be covered within the global team , actingn in a 24 x 7 follow the sun support
We expect a candidate with good communication skills (English), as he has to deal also with our international IT-managers and local Notes-Service Partners
Preferred we will take a candidate, who is already Henkel experienced and has knowledge in Domino Health Optimization And reporting “Permessa/DYS�, Spam filter Service “Mirapoint� as well as SMTP-administration

Experience Needed
Organizational/social
fluent English in written and spoken
good communication skills within team and to other teams and providers
candidate needs to convince regional teams to follow policies
team-oriented work attitude
independent -> preparation of suggestions / continuous process improvement
experienced in critical problem management
technical
Certified Notes Administrator
fundamental Network skills for service line interdisciplinary problem management

Project assistance
Coordinate and implement rollout Henkel’s standard R6 mail template to all sites in Americas together with local IT and Provider
Coordinate and implement rollout alignment of service processes ww e.g.
establish lifecycle for mail template – upgrade Consultant
Should be able to consult our less skilled ww Notes administrators in
fulfilling project, Domino-Admin and policy requirements
Incident Handling / ITIL processes
Work on 2nd level Incidents and requests within our global Incident Mgmt
System (based on Remedy)
Work on Change requests
Domino-Administration
server administration internet. Domino/Notes environment
ww user management - move processes
SMTP-administration
Mobile-Devices / Collaboration
Experiences with BlackBerry Enterprise - and One-Bridge-Message
Services welcome
Experiences with Sametime welcome
Monitoring and Reporting
monitoring ww productive Notes - environment
preparation of proactive measures and recommendations
based on reports -> CPI : prepare recommendations of infrastructure /
service processes to optimize services regular analysis and reporting of problem tickets handled within service line Notes

Problem Management
2nd level: handle international Domino/Notes related tickets addressed to service line Notes
work on major incidents and escalations in Service line Notes on call-duty and emergency hotline 9040
Maintenance housekeeping assist during regular maintenance activities in ww Domino-/Notes-
environment CADRE - assist disaster recovery tests within EMEA