Customer Service Representative Needed ASAP in Lincolnshire, IL!!!

  Spherion is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job. Spherion is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding a high energy Customer Service Representative in Lincolnshire, IL!! This is a 3 - 6 month possible temp to hire contract position! This position starts ASAP! Pay for this position is $15.00 an hour! If you feel you meet the qualifications please send a word copy of your resume to  mariatouzios@spherion.com Job Description:  Works in a positive, team-oriented and structured call center environment and receives calls from clients employees, processing transactions, answering their questions, resolving issues, and responding to inquiries that may be related to their health, savings, retirement plans, or other human resource-related services (i.e.—payroll, leaves of absence, learning, etc.) 90% of time will be spent handling incoming and follow-up calls Works to develop an in-depth understanding of the customers spoken and unspoken needs Identifies and resolves the customers  issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer Makes any required customer follow-up calls and conducting any additional research Researches information and calls the customer back as required  Qualifications:  Bachelor or Associates Degree in addition to one year of customer service related experience OR High school diploma or equivalent with 2 or more years of customer service experience 2 year of customer service experience REQUIRED!!! Must be flexible to work between the hours of 7:00am-8:00pm  Must be comfortable working in a fast-paced learning environment Must be able to complete a paid-training program A genuine desire and commitment to serving customers Ability to learn by different methods Strong interpersonal communication skills Problem-solving and decision making skills Proficiency in a Windows environment Detail-oriented Comfortable working in a structured environment Previous benefits and/or Human Resources experience is a PLUS!!!    To Apply: If you feel you have the right qualifications, please email me a Word copy of your resume directly to  mariatouzios@spherion.com   INCLUDE JOB TITLE AND LOCATION IN THE SUBJECT LINE! Apply today and discover what thousands of other professionals have—Spherion is the right choice to advance your career!Spherion Professional Services is a core business unit of Spherion Corporation (NYSE:SFN), which provides recruitment, outsourcing and technology services. Founded in 1946, with operations in North America, Europe and Asia/Pacific, Spherion helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Visit the Company’s Web site at www.spherion.com Since 1946, Spherion has been helping talented individuals find rewarding job opportunities that drive excellence in their career. Through a network of 700 offices nationwide, we place 300,000 job seekers in fulfilling office professional, industrial and contact center positions every year. Put our career specialists to work for you!