Bilingual Customer Service Representative ? Spanish

Location: Aurora Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 1+ to 2 Years Career Level: Entry Level Job Posted: 8/22/2008 Job Description: Summary:To provide technical support to Commercial ADT customers over the phone.Major Responsibilities:? Troubleshoot customer technical alarm issues effectively and completely over the phone.? Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.? Creation and proper assignment of service tickets.? Receive incoming calls from servicing dealers for purposes of assisting with the actual service call.? Maintain individual performance relative to inbound phone answer rates and customer satisfaction.? Effectively utilize both customer service skills as well as technical abilities to satisfy our customers equipment needs.? Completion of all Level 1panel testing.? Special projects as assigned.? Other duties as assigned.Requirements: Requirements:High school diploma, or equivalent, required. Minimum of one years of field technical experience or demonstrated technical experience with ADT products or 1 year of TAS experience. Ability to understand and carry out oral and written instructions. Strong written and oral communication skills. Must be fluent in speaking Spanish, Puerto Rican dialect preferred. High attention to detail and strong organizational skills a must. Intermediate computer skillsApply Online View all "ADT" jobs.